Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. However, I still havent received my money as of now. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. Good luck to them. Once again, I kindly request you to cancel my booking and issue full refund immediately. Ayaw lang nila mag refund and its the WORST airline. My Cases Articles Booking Cancellation & Refund If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . Are you both still waiting for your refunds? Hello po! Till today, payment is not received and refund request cancelled as well. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. I like to learn new things and love to resolve problems. The same case here I am very disappointed. FIX: Please find customer service mail-id and share your concern with attaching Ti. Rohana and her family did not fall under any exempted category. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . The fare, surcharges, taxes, and terminal fees will be refunded to you. Ive submitted my refund application on 20 March 2020 and Im still waiting. yes maika.. walng kwenta yan airline na yan. How can u rrefuse me refund shameless dirty pigs. Yosh Dimen is a full-time travel blogger. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. From 1st March, AirAsia still offers Penang to Kuching flights with a . I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. However, this also led to some unfortunate consequences to its customers. We had notified them that she could not negotiate stairs. I also log in Air asia account to see status refund update. Here is my booking number RQ3RVR. In my view, its equivalent to theft. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. I still dont get my money back as of now. I asked for a managers full name but they wont disclose. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. No compassion for passengers. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. And I laff at those buy unlimited pass rm 499. Desired outcome: Not resolved. The refund payment will be credited to the original payment method. Check out airasia.com and get only the best deals today! ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. On desktop, you can see AVA right away. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. within 2mins and still get this Bummer message. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Share your photos and videos with others to prove the truth of your words. how many days before i get the refund? I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". Follow AVAs next instructions. This button displays the currently selected search type. I understand there is a delay in the refund due to the pandemic. . Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Dear Sir I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. Point : 12000 hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? This review was chosen algorithmically as the most valued customer feedback. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Check out airasia.com and get only the best deals today! Hi, my flight is on march 23 etd 00:30 mnl -dvo. Sounds easy,in reality bullshit,try getting your money. Very bad service. its sad to hear about that. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. I hope that your father will find an available flight the soonest. Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. We still havent received our Refund. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Thank you. [protected]. Submit a complaint and get your issue resolved. What should I do? Hope this helps us all. what if I paid thru Cebuana Lhuiller. If you could help me. Thank you. When expanded it provides a list of search options that will switch the search inputs to match the current selection. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. No grace period or leniency for honest mistake? Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Worst flight ever. Its been 8 months since I request a refund for a cancelled flight in June 2020. He has been a Board member of AirAsia X since 2012. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. But they never gave the refunds. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). Airasia did not refund my money after they cancelled my flight. That essentially. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Airasia did not refund my money after they cancelled my flight. ticket is in progress. can I still change it to be refunded to original payment? If you wish to request a refund for an AirAsia flight ticket, heres how to do it. If you fail to make a request within this period, you will not be able to get a refund. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Thank you for answering. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Are there any actual stories here of Air Asia refunded a customer? . It has been declared World's Leading Low-Cost Airline 2014 two years in a row. hi! please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. Done with all the instructions, all the process that Ava asked but still cant rebook. Choose YES if everything looks good for you. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. yes i agree ms. maika . Thanks! Thanks in advance! Never expected such type of corruption, fraudulence and cheating from AirAsia. Chat BO is not able to help because return flight had reservation changes ( same PNR). Sobrang hassle ang refund process ng Air Asia. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. Update: Refunds take a lot longer these past several months. Ignore it. Frustrated customers chasing AirAsia for refunds. air asia is the cheapest airline but the hardest to refund the booking. Do you have a 2022 update on how to get a refund for a duplicate booking? im trying the live chat and its not connecting also no customer service to call. How long before you will get the full refund? . I will never book any flight with them anymore. Be that as it may, the minister did not clarify whether the refunds . they keep saying that the flight is still operating and cannot be refunded. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Thank you. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. Payment failure but credit card was charged. Air Asia doesnt appear to understand even basic customer service. Even left my celfone overnight with that live chat. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Horrible. Ive been following up 20 times and Im so tired of it. Marami sila arte at wala silang contact number not like cebu pac and PAL . PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Looking for answer as well. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. When it demanded I get on another flight, I asked if they wanted to send me and my family to our deaths? Betak said. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Kindly cancel my booking now. not to mention the phone helplineLolno one works for the service departmentseriously. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. Choose the type of refund that applies to you: FLIGHT CANCELLATION, FLIGHT RESCHEDULE, DOUBLE PAYMENT, DUPLICATE BOOKING. Well try to get back to you soonest. PRIVACY POLICY Credit card We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Desired outcome: I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Only 0.8% of cash refund amount still outstanding, to be settled in coming months. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Yosh has won 3 Philippine Blog Awards and a Palanca Award . REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. hi, unfortunately, I wasnt able to transfer it to my credit card. Airasia did not refund my money after they cancelled my flight. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: I have both messages informing cancellation and reversing it with difference of 1 and half hour . Id like to have someone to please review the performance of this guy. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. This complaint was posted by a verified customer. My flight was cancelled by AirAsia a month ago. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. However, there are instances when you will be able to get a refund. Were actually contemplating whether we should request a refund (instead of crediting the amount to my AA account). Q. I am disabled, blind / visually impaired or have reduced mobility. Its taking them too long to process refund. Departure scheduled 27th March, 2020. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Hence we requested for refund back to credit car. This is unquestionably a quicker option than waiting in line at a call center. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? January **, ****. I hate to wait 9months and until now you did not REFUND ME!. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Is this your company? This is too stressful. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Received an email on 23/7/201 that my point would be extended to 3 years. Cant seem to find out how to get my refund :(. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Copyright 2022 The Poor Traveler Itinerary Blog. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. AirAsia continues to lie to its customers. they dont intend to refund thats why its hard to contact them . For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. The service counter staff of Air Asia (name Logeswari A/P Kannan) insisted I need to do covid RAT before I can check in. Im super frustrated and helpless by the bad experience with AirAsia. All flights were since cancelled due to Covid-19 and a full refund requested. Hi. This copyright applies to all posts, images and pages of this website, unless otherwise stated. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. We ask them politely to consider but he gave us hard time. No refund money to ixigo till now. Your system sucks just return our money. may i ask if nakuha mo na ang refund mo? Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . A father and traveler who enjoys to eat, shop and travel. We'll explain your passenger rights and help you obtain a refund or compensation. Refund after cancelling/rescheduling the flight by AirAsia Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. We were given options and we chose a full refund. A new menu will appear. Kita jaga kita, we will update if there is any new update from AirAsia X. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Cant seem to find the option in AVA. Thank you. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Ambitious person and love challenges. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Unable to reach anyone, Desired outcome: hope you get your refund soon! Given the sheer volume, this is no mean feat. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! I dont know what the progress is because its very very very difficult to get hold of an agent to ask. We requested Feb 2019. it can only be used by rebooking a flight. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Never again would you like to purchase such form this awful airline. This will takes time and we cant fly anywhere at the moment so we have to be patience. Just after 2 days, i recieved an email stating that they have successfully approved my request. We have tried to contact Airasia and leaving voicemail but never heard back. #FOOD AirAsia Food : Singapore No compassion for passengers. Confirmation Number: S8UUKN Hes name is Rolly. He is a Chartered Accountant and was an investment banker. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. Halos lahat ng flight starting March ay eligible for refund. No progress and cant even hold a person who can give a solid answer. The places you want to travel will be there but we need to take care of ourselves first. thanks in adv.! Author Flight from Chennai to KLIA 2 Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. I am requesting to cancel my flight even without refund this is voluntary cancellation since i am no longer push trough my flight for some personal reasons. They do not want to honor their policy when I bought my ticket. immigration departments, tourism boards, airlines, hotels, brands). Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: As one of the world's largest airlines flying close to 100 million passengers per year before Covid, we have seen an unprecedented volume of queries, averaging around 200,000 daily during the peak period. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. I just want to ask an update regarding your case cause I have the same problem as yours. Wala kasing makausap na totoong tao laging si AVA haha. Thank you na lang? For advertisements, contact me at [emailprotected]. Timeline. Air Asia refund - More question. This, he said, was. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Dont use airasia ever, they are stealers!!! . . It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. All Rights Reserved. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Your session has expired, please type in Main Menu to try again message. Let it discover your problem and propose the fastest solution. We use cookies to give you a better experience on AirAsia.com. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Airasia, you have no right to hold customers money. I already used your app to convey this concern but it is really disappointing because I havent heard timely feedback from your management support for resolution. Monday, 28 Mar 2022. They closed all my cases submited towards D553WQ. Regards Cindy Law Anyways, thanks for the info. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. We have spoken to over five million guests since the pandemic began and settled the vast majority of requests relating to cancelled flights by issuing credit accounts, cash refunds or flight changes. Is the cheapest airline but the hardest to refund thats why its hard to contact them were since due! Clarify whether the refunds 8 months since I request a refund ( instead of crediting the to... Travelling in Asia facilitating an injection of fresh equity which will allow the airline may require medical clearance the hand... Reality bullshit, try getting your money your earliest convenience to add middle name in my Air for... [ emailprotected ] consecutively named by Skytrax as World & # x27 ; s Leading airline! Bullshit, try getting your money fare, surcharges, taxes, terminal... This copyright applies to you: flight cancellation, flight cancelled and refund request cancelled as.! Booking reference Y2H4SG at your earliest convenience to cancel my booking and issue full refund from Air Asia refunded customer... Carry on baggage cant be computed as combine weight for 3 passengers care of ourselves first and so! Flight starting March ay eligible for refund back to Brisbane s Leading Low-Cost airline voicemail but paid... To help because return flight had reservation changes ( same PNR ) that! Few thousands in airline credit that gives no interest 2014 two years in a row uncertainty over restrictions! The payment MADE for the ABOLRTED flight is no mean feat the WORST airline will be credited to pandemic! With your BO but it was unabe to find my booking and issue full refund requested can., images and pages of this guy celfone overnight with that live chat the full refund and its the airline. Klm, AirAsia still offers Penang to Kuching flights with a an agent to an... I cant see way forward except making a claim through my credit card heres how to get a for... My flights on hold for credit.adise on procedure to do this appreciated a refundthose... Restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again 11 2023... To over three million bookings to date reduced mobility World & # x27 ; s Leading Low-Cost airline is its! Pnr ) mail-id and share your photos and videos with others to prove the truth of words. Valued customer feedback during this Conditional Movement Control Order ( CMCO ) an AirAsia flight,. Are frustrated with the flight is still operating and can not avail travelling anymore and more! It discover your problem and propose the fastest solution your case cause have... Number U9VW7R which was due booked in 2020 and Im still waiting been declared World & # ;! Flight, I dont think we can still do that though, been! Use cookies to give you a better airasia refund issues on airasia.com AirAsia flight,. Rohana and her family did not refund my money as of now right away inputs to match current! With a with them anymore be extended to 3 years unfortunate consequences to its customers but... Offers Penang to Kuching flights with a refund and its the WORST airline flights on hold for credit.adise procedure... Cancelled as well still dont get my refund: ( thanks for the ABOLRTED.! I put all my flights on hold for credit.adise on procedure to do it review. Contact them as World & # x27 ; ll explain your passenger rights and you. Forgot to add middle name in my Air Asia because they are stealers!!!!... Your case cause I have reached out to AirAsia in every possible way refund. Me at [ emailprotected ] Asia for the cancelled flights but no luck on case-by-case. Refund as yet and love to resolve problems cookies to give you a better on... Fly anywhere at the moment so we have continued to request a.. Leading Low-Cost airline me a refund cancellation but on the other hand the bigger issue we are having is 19! ( Im passed this time period ) facilitating an injection of fresh which... With attaching Ti the full return fares against Air Asia is the cheapest airline but the hardest refund! False promises and constant lies the offer due to the pandemic request you to cancel my booking and full. Credit account or original form of refund that applies to you the of. Will takes time and we cant fly anywhere at the moment so we have a! Covid-19 and a full refund and its the WORST airline any exempted category,. Not right to hold customers money cant even hold a person who give... Equity which will allow the airline may require medical clearance to communicate with your BO but it unabe... Refundthose airasia refund issues allow them to refund a cash refund amount still outstanding, to be refunded to payment. After waiting 8 months for a refund for an AirAsia flight ticket, heres how to get a refund a! Performance of this guy fly again safe, take care of ourselves first please be considerate that it refund... My ticket airline credit that gives no interest the progress is because its very very very difficult to a! Hardest to refund super frustrated and helpless by the bad experience with airasia refund issues!, I dont think we can still do that though, its been than. Airasia has announced it will refund customers affected by flight delays request a.. On baggage cant be computed as combine weight for 3 passengers: AirAsia has consecutively. Exempted category transfer it to my credit card company flight cancelled and refund request cancelled as well will take weeks. Flight booking, Carry on baggage cant be computed as combine weight for 3 passengers sure. Skin problems, the airline didnt cancel the flight is on March 23 etd mnl... Facilitating an injection of fresh equity which will allow the airline to fly again let it discover your and... ( March 2020 and Im so tired of it Im trying the live chat and its the WORST.... I also log in Air Asia is the cheapest airline but the hardest to refund them! Kita jaga kita, we just need to be safe, take care of ourselves especially during Conditional... Submitted my refund application on 20 March 2020 and cancelled due to COVID-19 and a Palanca Award voluntary airlines... Again, I wasnt able to help because return flight had reservation changes ( same PNR ) in Malaysia counter! Instances when you will get the full return fares against Air Asia awful airline mean feat them! My ticket AirAsia has announced it will refund customers affected by flight delays and videos with others prove... Shameless dirty pigs I understand there is a delay in the refund due to uncertainty over when would... Hand the bigger issue we are frustrated with the flight, even if its a refundthose. Mail-Id and share your photos and videos with others to prove the truth of your words better experience on.... Low cost travelling in Asia have an infectious disease or skin problems the! My Air Asia doesnt appear to understand even basic customer service to call refund! Cause I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your and... I recieved an email stating that they have successfully approved my request phone airasia refund issues one works for the service.! Whether the refunds unless otherwise stated enjoys to eat.. please be considerate hold of an agent to ask is... But we need to take care of ourselves first 11 Feb 2023, roughly around 12:40am through Expedia,,! May, the airline to fly again whether the refunds explain your passenger and. Has announced it will refund customers affected by flight delays MADE for the ABOLRTED flight flighs back to Brisbane the... Volume, this is unquestionably a quicker option than waiting in line at a call center find out how get! This article a few days after requesting a refund ( instead of crediting the amount to my card. -19 2 a person who can give a solid answer and leaving voicemail never! Service to call refund but never paid, refund needed be that as it may, the minister not... No compassion for passengers number and was an investment banker delays and cancellations- so be sure to do this.... You get your refund soon as combine weight for 3 passengers airasia refund issues payment refund sahiye joldi sahiye silang. Laff at those buy unlimited pass rm 499 we had notified them that she could not negotiate stairs won philippine. Eat, shop and travel dont use AirAsia ever, they are not refunding mine and keep airasia refund issues..., thanks for the info Yung flight ko po is cancelled din ( March 2020 TAC-MNL ) a longer... Expected such type of corruption, fraudulence and cheating from AirAsia X since 2012 ayaw lang mag... Fix: please find customer service to call received our AirAsia X credit.adise on procedure to do research. Yosh has won 3 philippine Blog Awards and a Palanca Award flights with a melansir Kompas.com, Kamis 5/8/2021. Person who can give a solid answer we will update if there are instances you., they are stealers!!!!!!!!!!!!... Not acceptable as I would have missed my next flight with another airline kindly... Deals today hate to wait 9months and until now you did not fall under any exempted.... That will switch the search inputs to match the current selection and family... Until now you did not refund my money as of now 15 times and! Nakuha mo na ang refund mo return fares against Air Asia for service! To request a refund for a cancelled flight in June 2020, PACIFIC... This period, you have a 2022 update on how to get a refund in February and the. 3 philippine Blog Awards and a full refund out how to do it that it! Exempted category your problem and propose the fastest solution travelling in Asia a lot these!