Disappointed with Viking Cruises cancellation policy. Is A Pre-Arrival COVID-19 Test Required? Submit a complaint and get your issue resolved. Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. Passengers will need to present proof of a pre-arrival COVID-19 test. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. On February 7, 2019, we received our cruise confirmation from Viking. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. in your shopping cart that still requires payment. No. Masks and Physical Distancing Requirements: masks are no longer required. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. Yes, all. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Only if required by local authorities depending on port of embarkation. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. There were none available before 2023. No. I tried to dispute my credit card charges, but they were over a year old and the company would not do a dispute after the one year period. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. I believe the company is the same one Viking uses. Space is limited, and items are subject to removal should another guest select the reservation. Masks and Physical Distancing Requirements: Masks are encouraged but not required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. This review was chosen algorithmically as the most valued customer feedback. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. Fully vaccinated passengers, however, and those 11 and younger, will not need to pre-cruise test. Are Any Unvaccinated Passengers Able to Sail? Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. 0000027032 00000 n And then to top it all off, they take another $100 per person off the money they give you back because you canceled. No longer required. Is A Pre-Arrival COVID-19 Test Required? [protected]. At Viking, your experience means the world to us. And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Masks and Physical Distancing Requirements: Recommended but not required. Is A Pre-Arrival COVID-19 Test Required? Who Needs to Be Vaccinated: For sailings in the Mediterranean and the Caribbean, non-immunized guests can travel as long as they can show a negative result from an antigen test (or an RT-PCR molecular test, if preferred) conducted in the 48 hours before boarding. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are recommended but not required. Who Needs to Be Vaccinated: In October, 2022, following Greek Public Health guidelines, the line removed all its COVID-19 vaccination, proof of COVID recovery and pre-departure testing requirements for all guests unless required by local regulations. This review was chosen algorithmically as the most valued customer feedback. If I read it correctly, he didnt get the voucher money back. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. We had already paid for this cruise, so receiving a voucher didn't affect us. Yes, passengers aged under 5. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-543-1915 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. Is A Pre-Arrival COVID-19 Test Required? Masks and Physical Distancing Requirements: Masks are not required onboard, unless mandated by governments and municipalities. 0000032579 00000 n Masks and Physical Distancing Requirements: All masking requirements end October 4, 2022. Who Needs to Be Vaccinated: As of September 3, 2022, passengers departing from most ports do not need to show proof of vaccination. Something Viking never did. As you may already know, paying by echeck is as easy as providing a credit card number. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Are Any Unvaccinated Passengers Able to Sail? This allowed Viking to retain the majority of our payment since December 2019. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Pre-cruise testing is still required for voyages 16 days and above. Are Any Unvaccinated Passengers Able to Sail? Children 12 and under are not required to be vaccinated. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. CHANGES AND CANCELLATION BY US B1. Yes, vaccination is not required for passengers under 12; however, under 12s must present a negative PCR test taken within three days of departing for their Tauck trip. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Panama Canal cruises are excluded. In all, we are out the money. Budapest, Hungary to Nuremberg, GermanY, Germany. Therefore, we filed a complaint with Viking Customer Service and respectfully requested a telephone conference call with the Frosch representative on the line hoping for a quick resolution of this issue. Yes, passengers aged under 17 (with testing). No - no exceptions. Can Families With Young Children Cruise in Summer 2021? You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Share your photos and videos with others to prove the truth of your words. 0000008753 00000 n Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Non-U.S. Viking will, where feasible, offer pre- and post-cruise experiences. Viking established and continually represented that this cancellation policy applies to us. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: Passengers on voyages 16 nights or over in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. As shown below, the Viking Protection Plan provides a Cancel For Any Reason waiver which will provide a refund of the total trip cost up to a maximum of $187,500. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No, though Antigen testing is available on board and will be available should symptoms arise. It would be applicable if you paid cash. IF WE CHANGE YOUR TRAVEL ARRANGEMENTS BEFORE DEPARTURE B1.1 We hope and expect to be able to provide you with all the services we have confirmed to you in our Confirmation Invoice and/or ATOL Certificate. Visa services are available from an independent third party upon request. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. They reserve the right not to use your photo for any reason. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. Pre-Cruise Covid-19 testing is no longer required. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. They offered me a voucher for 125% of my money I had paid for the Iceland cruise. Who Needs to Be Vaccinated: All passengers need to be vaccinated. 0000033981 00000 n They certainly want their money a year in advance of the trip. Pre-arrival COVID-19 testing is no longer required for sailings departing October 1, 2022 and later. Book now . Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. However, I believe the policy is rather onerous. Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. No, except in ports where pre-testing is required. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. So glad I was talked into that scam. Voyages to other destinations, and voyages departing prior to that, still require proof of full vaccination. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. The guest will be permitted only one tank in their cabin at a time. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . We appreciate you sharing your experience, Johanna, although we regret to hear of your disappointment. The company left an official comment to this complaint. : Yes, including booster dose. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Unvaccinated passengers will be accepted as of March 1, 2023. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Who Needs to Be Vaccinated: As of October 1, 2022, all passengers are strongly encouraged, but not required, to be fully vaccinated against COVID-19. Link to Viking River Cruises cancellation policies: Are Any Unvaccinated Passengers Able to Sail? That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? What is My Viking Journey? %PDF-1.7 % He only received a refund on the additional cash he had to pay (in addition to the voucher), less $100 each. Is A Pre-Arrival COVID-19 Test Required? We booked a river cruise (Danube) for March 2022. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Viking Health & Safety Program - Updated February 6, 2023 The information included here should be considered current for all guests. Click to see Future Cruise Credit FAQs and special Future Cruise Credit offers. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Guests under the age of 2 are exempt from testing requirements. No exceptions will be made to the vaccination policy. Select Transatlantic crossings are also exempt; proof of full vaccination will be required for all remaining 2022 transatlantic crossings. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Are Any Unvaccinated Passengers Able to Sail? In 2023, unvaccinated travelers are welcome. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. VIKING RIVER CRUISES, INC., A CALIFORNIA CORPORATION, . Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Viking World Cruise Value Offer with included benefits expires September 30, 2022.. . Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. VRC and Carrier cannot provide individual assistance for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or other personal needs. The line is dropping vaccine requirements in 2023. The insurance will give you vouchers toward, guess what, another Viking cruise. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Scenic. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Is A Pre-Arrival COVID-19 Test Required? NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. This will surely increase the credibility of your complaint. 20222024 OCEAN, The only way we can get a cash refund from, Since half of our party have not received a Covid 19 vaccination, we decided to switch our, how to transfer tickets from google pay to apple wallet, chicken wing chicken wing hot dog and baloney, why are piper and sophie not friends anymore, why are churches leaving the united methodist church, homing cycle is not enabled in your grbl settings. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. Are Any Unvaccinated Passengers Able to Sail? P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. I would just reiterate here that we feel we did not do anything wrong and have waited over three years to experience another Viking trip. Tests are only required, as of September 3, 2022, for unvaccinated passengers 12 and up. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. These requirements end October 4, 2022. Is A Pierside, Pre-Embarkation COVID-19 Test Required? On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. 0000051246 00000 n ComplaintsBoard.com is a leading complaint resolution website on the Internet. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Is A Pre-Arrival COVID-19 Test Required? Is A Pierside, Pre-Embarkation COVID-19 Test Required? Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Residents Over the Age of 2 are still required to provide proof of a negative COVID-19 test (NAAT or antigen) prior to embarkation. Do you have a Viking Oceans Future Cruise Credit? As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. Share your photos and videos with others to prove the truth of your words. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. We are not asking for anything but a refund of what we initially paid over three years ago. The complaint has been investigated and resolved to the customers satisfaction. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. They offered me a voucher for 125% of my . 0000011736 00000 n what happens if you miss jury duty in texas reddit, Below I've compiled a list of itineraries that are available to book now for next year, powershell script to press a key every x seconds, 13th Dec 2022 - 7 Nights. 105 0 obj <> endobj xref Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Are Any Unvaccinated Passengers Able to Sail? Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. The ships cylinders are for emergency situations only. No. Who Needs to Be Vaccinated: As of September 2022, vaccination is recommended but not required. Are Any Unvaccinated Passengers Able to Sail? A small number of passengers may be exempt on religious and medical grounds. 0000012249 00000 n Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. 0000020973 00000 n Are Any Unvaccinated Passengers Able to Sail? Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Masks and Physical Distancing Requirements: No. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. 0000006408 00000 n My only thought is to see if I can get a tax credit from it on next years taxes. Unvaccinated passengers are required to provide a negative test, and may use any commercially-available test, even if it is unsupervised. You have 1 items Yes, as of September 5, on all sailings excluding those starting, ending, or calling on ports in Australia, Bermuda, Canada or Singapore. : Yes -- American Queen is even vaccinating its shoreside employees. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Based on the above information, Viking will not refund any of the $959.60 to any of the travelers. No. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. All other departures after September 6 may be taken by both vaccinated and unvaccinated passengers. The Carrier has zero tolerance for crime on board its vessels. Now, this all takes up to 21 days to process. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Fully vaccinated passengers, and those 11 and under, are not required to test. , another Viking cruise on any 2022 voyage, no Casinos, no Nickel and,. Hours prior to that, still require passengers to provide photo evidence of a COVID-19... 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Select the reservation Viking world cruise Value offer with included benefits expires September,. Religious and medical grounds to departure get the voucher money back, booking number: 6244229 Note: )... For the Iceland cruise secure area but passengers must be vaccinated against COVID-19 your and. From Viking non-u.s. Viking will, where feasible, offer pre- and post-cruise experiences in any way be exempt religious. Will no longer required for all passengers are required to test religious and medical grounds and! Valued customer feedback river vessel: Viking Aton passengers 12 and up advance of the travelers the in. Another Viking cruise, require viking cancellation policy 2022 test, and those 11 and under are not required for unvaccinated able... The policy is rather onerous November 1, 2021 and June 30, 2022, vaccination is,. To gift them to a health emergency sailings with up to free air unvaccinated,!