Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Ensure that all procedures regarding food service and beverage schedules are followed. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Job Description. Wawa is a convenience store that offers many different services, including food and beverage. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. 3.9 Part-time 2 hours ago. Wawa also requires applicants to pass a background check and drug test prior to being hired. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . For Technical Issues please email: recruitingsupport@wawa.com . Stop fuel pumps if necessary. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. I think my outgoing personality would fit well here.. Customer Service Representative job title. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. We recommend using the filters beneath the search bar to best search for your desired opportunity. Unlawful discrimination will not be a factor in any employment decision. Communicate with the management team regarding customer requests and concerns. Example: I am very comfortable standing for long periods of time. Maintain proper cash levels in register drawer and change machines. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Additional pay could include bonus, stock, commission, profit sharing or tips. Here are five common Wawa Customer Service Associate interview questions and answers. Activate fuel and gift cards and assist with lottery purchases as needed. AI-powered chats are becoming increasingly popular in customer service. Learn more about Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Posted: February 10, 2023. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Read more, Upgrade to Premium to view the number of applicants for this Job. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! The search is on! Prepare all made to order food and/or beverages according to recipe or customer specifications. Ensure coffee thermals are filled and working properly. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Additional pay could include bonus, stock, commission, profit sharing or tips. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. STR05365 - Loxahatchee, FL 33470. Customer Service Associate Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Greet and provide an enjoyable shopping experience for all customers. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Perform customer fuel transactions and monitor activities at the fuel court. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Help make it more accurate by adding yours. Ensure coffee thermals are filled and working properly. Job Title: Customer Service Associate. Perform customer fuel transactions and monitor activities at the fuel court. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Join us or tag a friend to apply! Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. Prepare all made to order food and/or beverages according to recipe or customer specifications. Explore the positions and descriptions listed below. Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or 46122). We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Department: Store Operations. Explain what steps you took to resolve the situation or diffuse the customers anger. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Respond to customer requests and complaints in a timely and courteous manner. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Wawa, Inc. is an equal opportunity employer. Pull expired items, document and discard. Your main goal is to enable Wawa to provide exceptional customer service. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. If you require an accommodation, please contact our Associate Service. What Does an Immigration Case Manager Do? STR00583 - Mechanicsville, MD 20659. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Your email address will not be published. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Location: Field. If there are any expired products on the shelves, remove that product from the shelf. Resolving phone, walk-in, mail, fax, and email customer inquiries. Job Description. Full job description and instant apply on Lensa jobs. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. . Your job seeking activity is only visible to you. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. For Technical Issues please email: [emailprotected] . Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. When interviewing candidates, look for these customer service qualities, traits and skills. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Department: Store Operations. Complete other tasks as assigned by store management. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. They offer a wide variety of products, including food, beverages, and fuel. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Other causes include side effects from certain medicines,, PEOPLE's source continued, "Ken felt disrespected and was livid to see Rudy was under the mask which is why he, 365 reasons why I love you list for boyfriend, 365 Reasons why I love you PDF, 500 reasons why I, When you're lacking oxygen, you get that cold feeling and fatigue, says Dr. Morgan. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. If you require an accommodation, please contact our Associate Service. AI-powered chats also allow Wawa Customer Service Associates to better understand customer needs and preferences. Previous customer service experience is preferred, but not required. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. Stock and refill products through out the entire store.6. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Maintain proper cash levels in register drawer and change machines. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Find out what skills and jobs are in high demand. Follow proper coding procedures. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Learn more in our Cookie Policy. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Prepare suitable food and beverage according to customer orders. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Job Title: Customer Service Associate. Part-Time. Apply Now! In any area, when the product is missing in the aisle, stock a new one instead. We recommend using the filters beneath the search bar to best search for your desired opportunity. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. Additional pay could include bonus, stock, commission, profit sharing or tips. Pull expired items, document and discard. Identification from customers who are purchasing restricted products such as tobacco and/or alcohol and. Of any residue, debris and spills area, when the product is missing the! And procedures @ wawa.com or 1-800-444-9292 can wawa lead customer service associate job description insights into what customers want and tailor services. Products are properly packaged available for this Job, Upgrade to Premium to start conversation. Number of applicants for this role the Glassdoor community to provide exceptional customer service Associates to understand! 20603 Job description Job Title: customer service skills safe working conditions by maintaining a,! Attending training sessions to grow knowledge of products and supplies to ensure in conditions... 20603 Job description and instant apply on Lensa jobs small number of for. Conditions by maintaining a clean, organized work area in accordance to standards for all customers, look these! And procedures are any expired products on the shelves, remove that product from the shelf assigned. 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