He joined America West in 1996 as Senior Director, Planning, and was promoted to Vice President, Financial Planning and Analysis, in 1998. That's caused the airline's stock to sag, and led to customer dissatisfaction. Kerr serves on the advisory board for the University of Michigan Ross School of Business and the board of directors of the Dallas Regional Chamber and the Cotton Bowl. American Airlines Senior Leadership Team . American Airlines announced changes to its management team, following the retirement of its senior vice president who oversees customer experience. American saw a summer of disappointing performance, which left both passengers and shareholders spanning from nervous to enraged. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. Raja joined American in 2004 and has held a variety of roles in Sales, Corporate Planning and Revenue Management. In 1987, after graduation from U.S. Army Ranger School, he was assigned to the 82nd Airborne Division where he served as a Platoon Leader and Company Executive Officer. Maya Leibman is Executive Vice President and Chief Information Officer, a position she has held since November 2015. Shares of American Airlines Group Inc. trade on Nasdaq under the ticker symbol AAL and the companys stock is included in the S&P 500. Vasu Raja is Senior Vice President, Chief Commercial Officer, where he oversees Americans global network and has oversight of the airlines alliances and partnerships, revenue management, sales and marketing organization, and Americans loyalty program, AAdvantage. Alice graduated from Southern Methodist University with a bachelors degree in marketing and political science in 1996. American Airlines 6 years 6 months SVP & Chief Customer Officer Jul 2020 - Present2 years 8 months Dallas-Fort Worth Metroplex Responsible for the strategic development and execution of our. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. His guidance will assist with the handoff and set the new team up for success. Required fields are marked *. Speaking to clients and prospects, the most important value for them is to find the right outcome by using the right strategic business travel partner, selecting the most efficient technology and to have a consultative advisor. Compensation does not impact the placement of cards in content. From 2003 until 2009, he was a partner at Indigo Partners LLC, a private equity firm specializing in investments in the airline industry. American Airlines Customer Relations4000 E. Sky Harbor Blvd.Phoenix, AZ 85034. , Opens another site in a new window that may not meet accessibility guidelines. She holds both a bachelors degree and a Juris Doctor from Southern Methodist University in Dallas. If you are unsatisfied with how American Airlines settles your complaint, you can contact the Airline Customer Advocate (ACA) body in your country. Seymour holds a Bachelor of Science degree in mathematical science of operations research from the U.S. Military Academy and a Master of Management degree in marketing and transportation from Northwestern Universitys Kellogg School of Management. Steve is a member of the board of directors of Wizz Air Holdings PLC, is a Lecturer at the Haas School of Business at the University of California, Berkeley, and serves on the Executive Advisory Board of the Universitys Berkeley Center for Law and Business. He previously served as executive vice president of strategic planning at Dish Network Corp., a broadcast satellite service provider, from December 2015 to January 2018. . Since 2009, Steve has served as Executive Vice President Corporate Affairs, responsible for corporate governance and legal affairs, government and regulatory affairs, labor relations and real estate and airport affairs. I am fully confident in the leadership team we will have moving forward and am excited about what the future holds. Stache, meanwhile, will oversee the entire aspect of customer experience, assuming Philipovitch's role. Sign up for our newsletter for the latest tech news and scoops delivered daily to your inbox. Phoenix, AZ 85034 Phone: 817-786-3778 Fax: 480-693-2300. "Toby leads with the unwavering purpose of being United's top customer advocate and this promotion . He began his career with Teach for America in 1999 and taught for three years in Baltimore City Public Schools. The Investor Relations website contains information about United Airlines Holdings, Inc.'s business for stockholders, potential investors, and financial analysts. Its been eight months. Circuit and to Justice Stephen Breyer of the U.S. Supreme Court. Compounding the pain from the Max-related groundings, American had more planes out of service than normal due to mechanical issues. 800-433-7300, Customer relations fax number: (480) 693-2300, Primary ContactMark EwingDirector, Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Secondary ContactCaroline TrueloveVice President Reservations and Customer Relations1 Skyview DriveFort Worth, TX 76155[emailprotected], Chief ExecutiveRobert IsomCEO1 Skyview DriveFort Worth, TX 76155[emailprotected]. In this new structure, we will combine the IOC and Operations and Crew Performance under JonCarlo Gulbranson as VP of Operations Planning and Control Center. Were always here to help. Prior to that, Steve served as Senior Vice President and General Counsel at GPA Group PLC and practiced law at the Seattle-based law firm Bogle & Gates. Derek Kerr. He began his undergraduate education at the University of Washington and earned a Bachelor of Arts in economics from California State University, Sacramento. If you send us a letter, keep in mind it may take longer for us to receive it through the mail and our response may be delayed. On April 25, AAdvantage was named Best Elite Program for the Americas at the Freddie Awards, one of the most prestigious honors for loyalty programs in the travel industry. Managements Discussion and Analysis of Financial Condition and Results of Operations and Part II, Item 1A. Prior to joining the airline, DeFeo served as Senior Vice President of Communications for Darden Restaurants from 2012 to 2015. Get this delivered to your inbox, and more info about our products and services. Vrbo took my $1,270! Those skills have helped her successfully manage multi-million-dollar budgets while delivering across all business and partner key performance indicators in the ever-changing e-commerce industry. Access your favorite topics in a personalized feed while you're on the go. We once had an excellent secretary who moved up with her boss but then she frequently came back to our office to help out because she was bored in the new job since there wasnt much to do and he only had an assistant because it was a status thing. Julie has been Vice President of Customer Experience and Reservations and becomes Vice President of Customer Experience . Delta Air Lines's President is Glen Hauenstein. Prior to joining America West, Kerr served in various financial planning and analysis positions with Northwest Airlines. Hes a really strong executive, but thats a lot on his plate. To contact American Airlines about upcoming travel, the quickest way is to call customer service at 800-433-7300. Prior to being named Chief Operating Officer in 2020, Seymour served as Senior Vice President of Operations. "Jonathan D. Snook was appointed Senior Vice President - Customer Service in January 2013, and is responsible for managing all aspects of American's global team focused on the customer experience, from reservations and airport operations to inflight service and baggage handling." Sean Bentel Manager, customer relations (817) 967-2116 MCLEAN, Va., March 1, 2023 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced the appointment of Mark Dillon to the position of Senior Vice President . Jobs Salaries Interviews. 1. Got a confidential news tip? Labor disputes at American Airlines and British Airways put travel plans at risk, American Airlines charges sailor a fee for flight change. Maya Leibman will continue serving as Executive Vice President and Chief Information Officer, leading all technology efforts for the airline, including the organizations next-generation strategic initiatives. In addition, the following individuals will be joining American's senior leadership team: The changes come as the airline has faced increasing pressure from shareholders and passengers to make changes, following a summer of poor operational performance. All of this starts with getting our operations and commercial leadership structure set. Thank you for all you are doing to take care of each other and our customers during this time. The following individuals will report to David: Kevin Brickner, SVP of Technical Operations; Jim Butler, SVP of Airport Operations; Kimball Stone, SVP of Flight Operations and IOC; Jill Surdek, SVP of Flight Service; and Ron Thomas, VP of Safety. In these roles, she served as each businesss chief human resources officer with responsibility for all aspects of human resources, including recruiting, organizational design, training and development, diversity and inclusion, and employee relations. However, it seems that has been the trend already. Seymours aviation career began at the airline in 1999. Additionally, several Sales and Distribution leaders from around the globe will report to Alison to round out her organization. Senior Executive Leaders. In 2013, he was named one of the Top 50 Executives under 50 by Diversity MBA Magazine. A majority of American Airlines flights were with regional carriers between October 2015 and the end of 2021, according to Cirium's data. We want to hear from you. Before that, he worked for four years with Ketchum, a public relations agency. The officers who will serve as Alisons direct reports are Janelle Anderson, VP of Global Marketing and Digital, and Julie Rath, VP of Customer Experience and Reservations. Customer Relations Career. Maybe a future CEO? Nate Gatten is Senior Vice President, Corporate Affairs and Chief Government Affairs Officer. In her new role, Alice will lead a team of 7,500 global professionals in Reservations, departments that oversee flight availability and monitor operations, Central Baggage Resolution and Customer Relations who are focused on providing a world-class experience for Americans customers before, during and after their travels. Seymour graduated from the United States Military Academy in 1986. Raja earned a bachelors degree in humanities from The University of Texas at Austin, a masters degree in teaching from Johns Hopkins University and a Master of Business Administration from Georgetown University. Previously, she served as Senior Vice President and Chief Information Officer from January 2012 to November 2015. Flights Within the U.S. and Canada Tony's organization is responsible for driving Customer demand, evolving . Alice Curry, Chris DeGroot and John Gustafson have each devoted a significant amount of time and energy to American, and we owe them a debt of gratitude. Expect chaos+ under Seymour. Previously, Kerr served as Executive Vice President and Chief Financial Officer for US Airways, a role that he began in 2009. The estimated total pay for a Vice President at Delta Air Lines is $416,109 per year. Risk Factors), and other risks and uncertainties listed from time to time in the Companys other filings with the Securities and Exchange Commission. 6 Women Who Inspire Todays Leaders in Travel and Hospitality, Leading Through Change When the World Feels Upside Down, 5 Secrets to Being Cool With Back-to-Work Uncertainty, 4 Tips to Help Your Team Navigate the Future of Work, Women Leading Travel & Hospitality Summit, Women Leading Travel & Hospitality Roundtables, Women Leading Travel & Hospitality Virtual Exchange, Becoming a More Mindful Leader | Virtual Workshop, Getting Your Story Straight: How Strategic Storytelling Can Influence Action, Attracting and Retaining Talent in the New World of Work. Stephen Johnson and Maya Leibman Continue in Key Leadership Roles, Team Brings Diverse Skills and Unmatched Experience to Lead Americans Next Chapter. Howard previously served as Executive Vice President & General Manager of U.S. Consumer Marketing and Global Premium Services. 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