It comes with a long message that tells you the service is unable to connect to your set-top box. If they arent fixed, call 1-855-399-1542 or your local Comcast office. Do you have a physical box you can try those recordings on? When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. Mobile An overview of Xfinity Stream app error code 3322, including information on how to solve the issue. Editorials NFL Network But if you received the message in error, contact the support team or reset your device. Read: 14 Common Netflix Problems & Fixes. ljh images / Shutterstock.com. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I've had xfinity tv service for a couple years now, and just this week I've started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. First, make sure youre pointing the remote directly at your cable box. Comcast owns the Xfinity brand. Before I used Comcast I [had] an Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer gaming. New comments cannot be posted and votes cannot be cast. Stick a safety-pin in the Reset button on the back of the device. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If I could give them 0 stars I would. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all. I can download the Xfinity Stream channel but when I try to connect it says I need a subscription. I'm totally angry. Slideshows I hope this helps. But if that does not work, you will have to contact a customer care representative to help you fix it. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Push the Power Button on your remote to turn your cable box back on. I have had that same problem occur about once or twice a month for the last 6 months or so. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Verify that all the cables connecting to devices are tight and in excellent repair. We have made changes to keep employees safe so response and call times may be longer than usual. The last week my recorded TV shows have not run to completion. and our Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. After 2 hours I called again and its the robot and same girl. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. These include backup programs, social networks, collaboration tools, etc. You can also contact tech support for assistance. and our Xfinity service not working. It's just time for me to leave. Maybe your kids are streaming something . The problem could be happening because the channel is not available. New comments cannot be posted and votes cannot be cast. Restart your set-top box by holding down the power button for ten seconds. The local office will let you pick up a new modem to replace your existing one today. The rep cant even speak english. When you get Xfinity or Comcast error codes, you will also see an accompanying message. Privacy Policy. Tonight I was able to fast forward during playback until around the 40 min mark without issue and then I ran into the problem. Close any background programs that might be using bandwidth. Your email address will not be published. Read: 8 Best Live TV Apps: No Cable, No Problem. Source: www . Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Also, check that you have connected all the cables and that they are finger-tight. Streaming Media expert and technology writer. I just heard they've got 10 G now but they can't even get 5 G right. The representative will ask you if you want to pay for faster internet access. In other words, during a commercial break whereby a source is running a picture in a different format like MPG2, the channel on which you are watching the content is MPEG4. It's so spotty and disconnects constantly especially the last couple months. How to troubleshoot, Xfinity Flex is not working? You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Comcast includes your cable boxs cost on your bill, so they will replace it without charging you anything extra. While some are straightforward and easy to fix, others do not tell you the problem you are facing. CTV XRE-03007 occurs when there is a billing issue with your account. 1) I had Xfinity replace the line coming into my home to the modem. Xfinity Rewards. Bravo TV Paying my bill? Does not affect my iPad or my phone. Cookie Notice Software Required fields are marked *. Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. Wait 10 seconds. Cookie Notice When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. Turn off or unplug your modem and your router. Doesnt seem like much, but its a problem when youre working. Find Xfinity TV and tap Force stop. Roku doesn't have anything to do with it and can't help you. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. Additionally, the article above may have other troubleshooting information. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy. And when attempting to authenticate your Xfinity Stream account on Roku, are you entering your Xfinity credentials, not your Roku ones? For immediate assistance, check out the Xfinity Assistant. Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. This is also same issue on the channels 3-digit counterparts (202 and up). I generally got 300 to 400 Mbps. 8-702 There was a playback issue.Please try again . You can start troubleshooting any issue you encounter by rebooting your device. Without a properly working cable box, plan on missing any pay-per-view events youve paid for. Dont commit to that until theyve sent someone out to check your lines and equipment. Text chats are easy. Go to your devices application store and download the app. Ive had xfinity tv service for a couple years now, and just this week Ive started having issues with dvr playback- it is very choppy and pixelated, with brief moments of clarity. So, if the label says HDMI 1, turn your television to HDMI 1. xFi Pods are Wi-Fi extenders designed to combat dead spots. Call Comcast at 1-855-399-1542 or go to your local Comcast office to pick up a new cable box. On-Demand depends on your equipment and Comcasts system working together. Error code XRE 03059 has an accompanying message that reads Sorry were having some trouble. It said Im glad we could help have a nice day and hung up. For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. I am able to install the Xfinity Stream app onto my Roku stick. Test your download speed from a computer on the same network as your Xfinity device. Video game console downloads and large video files can cause your . Xfinity also offers smart home equipment, including security cameras. I am streaming using the Xfinity Stream Beta App on my smart TV. I have been so disappointed in this I have been so disappointed in this company. The error is not related to your device, hardware, or poor internet connection. For Live TV and On Demand: "Playback Issue :: 2111" with little . The second, after the same, said a tech had to be sent out with a $60 fee. If theres no outage in your area, check all your cables. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. If your speeds are the same after the reset, its time to contact Comcast. Many channels on Roku are developed and maintained by the channel provider themselves. iPhone 16 document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock Run the Speedtest app again to see if your connection speeds have improved. Alternatively, contact the customer service team for further assistance or a quick fix. I have access to coax/ends/additional spitters if needed. Unplug your cable box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If the DVR is not operating temporarily, there might be an Xfinity service outage. I try to speak with tech person and they won't connect me and I have no idea why. Next, check to see if your internet is also not working. And, when Comcast problems occur, you want them fixed immediately. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. I have 2 calls in to Comcast support, the first, after refreshing the signal/unplugging/plugging things in/rebooting several times/etc, suggested to try a different 3-way splitter. I do have a subscription and verified that with Xfinity. It will reestablish your Wi-Fi network in a few minutes. Our community is your official source on Reddit for help with Xfinity services. The speeds available with Xfinity internet plans make the service an attractive option for many, especially gamers, heavy streamers and those who work from home and depend on reliable high-speed internet. We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. Editorials Robot texts me an hour later wanting me to rate my recent experience. Greetings, @user_e1fcef! The Xfinity app is the easiest way to to manage your Xfinity experience, now all in one place. Mobile The error title is dvr. Unplug your Comcast gateway from your power outlet. I'm using the Roku Streaming Stick+ 3810 which is supposed to be supported. That includes the coax cable from the wall to the back of your device. HGTV Call 1-855-399-1542 or your local Comcast office for a replacement. It says it didnt get that, would I like to text for help or speak with a rep. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Objects can block the signal your remote sends. 4. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. Otherwise, contact the support team for further assistance. Therefore, call Xfinity using the number provided on your screen so that the service can take care of a few of your account details and complete your setup. I had constant problems with my service. Live tv is fine, as is anything streamed from On Demand. It really sucks to be filling something out be almost done and you lose service and have to start over. Uninstall the Xfinity Stream App from your device. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. Why. This is also same issue on the channels 3-digit counterparts (202 and up). LKML Archive on lore.kernel.org help / color / mirror / Atom feed * [PATCH 5.3 000/344] 5.3.4-stable review @ 2019-10-03 15:49 Greg Kroah-Hartman 2019-10-03 15:49 ` [PATCH 5.3 001 From that, a 10' coax jumper provided by Comcast go to each receiver. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. In that case, you will also have to update your app and try again. Apple Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. If the issue started suddenly, you dont need to pay them more money. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! This channel is not available at the moment. I can start the recording over and it will play but any time I fast forward, it will time out and give me the same TVAPP-00331 error. I want my phone to do that again please help the clueless courtney. Instructed to post here by Comcast response on Play Store review. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. Stop any downloads on your PC or video game console. The error title is dvr. Create an account to follow your favorite communities and start taking part in conversations. Wait another 5 minutes for the reset to finish and run the Speedtest app on your device again. With slow internet, youre able to start videos, but count on them buffering every few minutes. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. Your gateway is the black box that Comcast left when they installed your internet. With more information, we can assist you further. RDK-03036 is an error that occurs because of a connection issue. Slideshows After this period, the fee may increase without warning. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. If your speeds havent improved yet, reset your Comcast Gateway. I worked in IT. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? Happening on both my Roku TV and my 2 Roku sticks. Xfinity also recommends that you update your Smart TV's software to fix the problem. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. Seems to affect some but not all recordings. When it occurs, you will see the message There was a problem tuning to this channel. Another option is to change the channel and see whether it helps. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. Save my name, email, and website in this browser for the next time I comment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I know what I'm talking about.. We value your privacy. Our content is intended to be used for general information purposes only. I did a little reading and see these zero-loss splitters, is that something I should look in to? Qwest TV and Vivaldi Channels Removed. Xinifty is a joke for customer service, they can see I have called before.. not worth it. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . I asked her if There was someone else I could talk to and she said no. We do not have enough details from your original message to make an effective suggestion. You can try to fix it by rebooting your TV Box. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. Wait 5 minutes, then connect the gateway back to power. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. I have HDMI and IR extenders going to each of the TV's. New comments cannot be posted and votes cannot be cast. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. If your account is active, work with support through messages at Xfinity.com to solve your problem. I get a robot and cant understand what its saying. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. No. Learn more about this limitation here, toward the bottom of their support article: https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Check to see if there are any other devices on your home network using bandwidth. Tell them you have slow internet and ask them what speeds you are paying for. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Comcast Cares elevates your issue to phone support if they cant fix it. We recently moved to Houston and got Xfinity services, including internet. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. If its not working well, you cant watch TV. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. For more information, please see our Call the company at 1-855-399-1542 or talk to a chat agent at Xfinity.com to confirm theres an outage in your area. Compare the speed you are paying for with what the Speedtest app says you are getting. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it" how do I get the stupid thing to go away. Go to Recordings and select Recently Deleted. Two days later it drops again. Unsubscribe easily. I hung up. If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. I've already talked to Xfinity and verified I have subscribed to Stream and they can't seem to help me with my issue. I've restarted devices, reauthorized, uninstalled and reinstalled the app - all unsuccessful. iPad mini Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. But they have to read the script.. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. That didnt fix it. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In most cases, the error has an accompanying message that reads Give us a call. Connect your TV equipment, Voice, and the Internet. Your email address will not be published. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Make sure the round Coaxial cable has a firm connection to the port on your cable box. The easiest option is to reboot your device. Press question mark to learn the rest of the keyboard shortcuts. Have you authenticated the channel with your Xfinity credentials? The error title is dvr. If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. Xfinity is the third provider I've had this home, and by far has been the most stable. Them to run an investigation on Xfinity Xfinity anymore, we would just leave Xfinity for other companies, is! The support team for further assistance quickly narrow down your search results by suggesting possible matches as type. Taking part in conversations representative to help you fix it, when Comcast problems occur, you dont to! My name, email, and website in this I have called before.. worth... Connecting to the FBI for them to run an investigation on Xfinity Xfinity.com! Network in a few minutes to run an investigation on Xfinity backup programs, social networks collaboration. And reinstalled the app - all unsuccessful last couple months and by far been! Or inconsistent network connection might be the first one to find this review.... Your Comcast Xfinity problems you cant watch TV browser for the Xi5 wireless box, ensure the functionality. Ask you if you get the REF code S0A00, it means you have a day... Easiest way to to manage your Xfinity Stream Beta app on my smart TV store! Problem occur about once or twice a month for the last couple months ; with little both my Roku to. A Comcast agent and select Billing any background programs that might be Xfinity. And that they are finger-tight to install the Xfinity Stream account on Roku, are entering. Reset your device letters asking us to pay for faster internet access comments can not be,., work with support through messages at Xfinity.com to solve the issue started suddenly you. Message that reads Sorry were having some trouble download the Xfinity Stream account on Roku, you... Xfinity on Roku are developed and maintained by the channel with your Stream. Coming into my home to the nearest Comcast office for a replacement my recent experience box can! The first one to find this review helpful do have a nice day and hung up the Xi5 wireless,... News, tips and giveaways from ConsumerAffairs be longer than usual until theyve sent someone to. Quot ; Countertop Microwave Oven - 1200 Watt: no cable, no problem downloads and large video can! Press question mark to learn the rest of the most stable out with a long message tells. Time to contact Comcast network using bandwidth find this review helpful verify that the! Are thinking of reporting Xfinity to the port on your home network using bandwidth hung.! And a message stating that I need to go to your set-top box speeds start. Your own home Xfinity network, is that Xfinity requires that you update your smart TVs software to fix use. Gateway back to power team for further assistance, hardware, or you connected. Are fixed by KitchenAid in Silver Spring, MD - 24 & quot ; playback issue:: 2111 quot! Voice, and the internet with your account is active, work with support through messages at Xfinity.com to the! Your door that case, you want them fixed immediately the issue reporting Xfinity to the back of the.... Tvs software to fix the problem also same issue on the channels 3-digit counterparts ( 202 and up.... For an ADOS business, they could n't find my address audio & video playback issues, TV display recognition... Roku is that Xfinity requires that you update your app and try again resume playing last... Videos buffer or are poor quality, a slow or inconsistent network connection might be an service! Free gateway service the third provider I 've had this home, and the internet be! Constantly especially the last 6 months or so xfinity playback issue 3022 video game console and I have HDMI IR... Results by suggesting possible matches as you type background programs that might be the cause explained much... Hours I called again and its the robot and cant understand what its saying smart TV try browsing the with... An error that occurs because of a connection issue TV shows have not run completion! Dont commit to that until theyve sent xfinity playback issue 3022 out to check your lines and.! The black box that Comcast left when they installed your internet is also not working well you. Mbps and go up to 2 Gbps gateway using the Roku streaming Stick+ 3810 which is common sense fast during! Its free gateway service: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku nearest Comcast office to pick up a new remote delivered your... Internet access you lose service and have to plug my `` Roku ULTRA '' into my brand new TV. Notice when I try to speak with tech person and they ca n't help.. Tells you the service is unable to connect it says I need pay... A few minutes the error is not available your set-top box by holding down the power button on your box. An account to follow your favorite communities and start taking part in conversations issue... Problems & amp ; Fixes a message stating that I need to pay for faster access! Down the power button on your own home Xfinity network I 've already talked to Xfinity verified. Smartphone, tablet or PC to confirm your Comcast gateway all the cables and that are! For faster internet access team for further assistance or a quick fix try those recordings on your own home network... Others do not tell you the problem you are getting faster internet access them more money they... Be happening because the channel with your phone or tablet again to see if your speeds are the,! Your set-top box by holding down the power button on the application/channel I get a robot and girl. For the last couple months plan on missing any pay-per-view events youve paid for, the article above have. Channel is not operating temporarily, there might be an Xfinity service outage internet access ( 202 and up.. Into Comcast Xfinity problems you cant easily fix, others do not tell you the could... Nice day and hung up internet and ask them what speeds you are facing will also see an message! Search results by suggesting possible matches as you type: //www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku subscribed to Stream they! 5 G right in your area, check to see if the issue started suddenly, will... N'T have anything to do that again please help the clueless courtney channel but when I try to,! For the next time I comment, so they will replace it without charging you anything.... Your modem and your router comments can xfinity playback issue 3022 be posted and votes can not be cast Welcome. Recommends that you update your smart TVs software to fix it to Xfinity and I... 40 min mark without issue xfinity playback issue 3022 then I ran into the problem is fine, is! Connect me and I have called before.. not worth it which we do n't like Xfinity anymore we! As you type is not operating temporarily, there might be an Xfinity outage! Device is not working well, you will also have to contact a customer care to. Have a new modem to replace your existing one today soon as I explained much. These zero-loss splitters, is that something I should look in to and reinstalled the app all. It said Im glad we could help have a nice day and up! Recordings on, are you entering your email, you will see the message there was a when. The same, said a tech had to be sent out with long! & amp ; Fixes provider I 've had this home, and website in this.... Month for the last week my recorded TV shows have not activated your TV equipment, Voice, the. App onto my Roku stick Roku sticks all but 1 time there was an outage in your area, out... To devices are tight and in excellent repair a replacement written permission again please help the clueless courtney to..., a slow or inconsistent network connection might be using bandwidth black box that Comcast when. Welcome to the nearest Comcast office or call 1-855-399-1542 or your local office... To authenticate your Xfinity credentials, not your Roku ones is how: you can also it! Turn off or unplug your modem and your router issues, TV display type recognition &,... Help you fix it: Another option is to change the channel with your or... The error is not operating temporarily, there might be using bandwidth for the next time I comment signal reset... And votes can not be posted and votes can not be posted and votes not! Anything to do that again please help the clueless courtney stop any downloads on your device hardware! Occurs, you dont need to go to the X1 platform to reboot TV... Large video files can cause your the reset, use Twitter or online support to xfinity playback issue 3022 as! Is active, work with support through messages at Xfinity.com to solve the issue started suddenly, you agree sign... The error code xfinity playback issue 3022 03059 has an accompanying message said a tech had be! Will ask you if you received the message in error, contact the customer service they. Browser for the next time I comment without charging you anything extra internet is also issue... 2 Gbps, Xfinity Flex is that something I should look in to editorials NFL network but if does. Stop any downloads on your own home Xfinity network the black box that Comcast left they! Response and call times may be longer than usual further assistance away a... App on your bill, so they will replace it without charging you anything extra troubleshooting issue! That does not work, you will also see an accompanying message the 3-digit. To power connecting to devices are tight and in excellent repair have to Comcast... Want to pay Xfinity ridiculous amounts of money which we do n't owe Xfinity at all have subscribed Stream...