In a word, yes. They don't have your SS. Published on Aug. 24, 2022. I bought it for Sept 2020!!! Card expiration date. 1. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. You will pay. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The Ascent's Definitive Credit Score Guide. Press question mark to learn the rest of the keyboard shortcuts. They can fuck right off. So, you follow the link they gave you, and you make a purchase. We have not reviewed all available products or offers. If theres a problem, you can quickly cancel the virtual card and just get a new one. DoNotPay is the world's first robot lawyer. To aid you, TicketsCandy offers ticket sale notifications and customer order analytics. showclix Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. The last scam is actually the hardest to deal with. You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. zoo If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Is there a way out of this. Sellers often list tickets on StubHub weeks or months ahead of a given event. Bear in mind though that youll have to ship these to the buyer before the event takes place. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. As the event holder, their services are completely free for you to use. Most auto repairs shops charge between $75 and $150 per hour. U1510 Code 2018 Chevy Silverado 228746-U1510 Code 2018 pixtabestpictmwzp.blogspot.com. Select the payment schedule that works for you. Second, they dont need you to supply financial information in an email either. Were You Scammed with Ticketcity Fake Tickets? In other words, tickets that havent gone on sale yet arent allowed. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. When StubHub first started, it was a game-changer for the secondary ticket market. It might be temporarily unavailable, or you might be told that the seller is out of supply. The money hasn't been taken - when will my card be charged for my booking? With services like StubHub, there will inevitably be service fees that are unavoidable. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Ask the Community Contact Support Now that you have an idea of how a lot of scams on StubHub work, its important to know what you can do about it. Once your event is registered in the system, youre ready to sell tickets on StubHub. The company told Marketplace that all of its recent policy changes are intended to be temporary. They do have several card policies and terms and conditions. I will do no more with them ever, so far as I'm concerned -- they made this fire, they can die in it. What Are the Most Common Scams on StubHub? Yes At regular volume, we can afford to take that risk. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. . I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." Some of the best features that make listing tickets on TicketsCandy such a breeze: Staying up to date on your ticket sales and customer orders is critical for keeping your event on track. Scammers Use Your Signature: What Happens? Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. All Rights Reserved. To compare that to StubHubs 15%, lets again imagine you were selling a ticket for $100. If theres enough info, they can steal your card or even your identity. Was this answer helpful? If you are looking for a simple way to get a fast resolution, DoNotPay can help. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. If you pay through a virtual card on StubHub, it doesnt completely protect you from scams, but it introduces an extra layer of help and security. Because the purchase was made using the StubHub system, you can go through StubHub support. Before we can pay you, we will need to collect your taxpayer information. That might sound too good to be true but trust us, it is not. Accepted payment methods. They are literally doing the same thing to me. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. Naturally, the end results here are as unpredictable as any other method. The listed fees are good only for the current browsing session. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. The Ticketmaster app only accepts credit cards with a . But as those events near, they may come down in price in the absence of having a buyer. Federal law enforcementin many countries has resources dedicated solely to dealing with scams and fraud. In order to create a StubHub listing, the tickets event has to be registered in their system. Sellers should contact the original ticket. We won't stop until you are fully refunded. So, after they steal your money, they have enough information to steal even more money. To make ticket selling even easier, every account on TicketsCandyis backed by a dedicated support team. Thats awesome. The main difference is that in this case, the site doesnt have to really look like StubHub. In order to sell tickets on StubHub, you need to: StubHub is an online ticketing trading platform where you buy and sell tickets. ticketing software (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). As long as the purchase was made using StubHub, the company has systems in place that can help you. You will be required to list the face value of your ticket. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. No one can guarantee the outcome for you, but StubHub deals with this kind of stuff every day. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. But it won't charge you a fee just to list your tickets, so there's no risk there. A few important facts to know about their fees: It is unlikely that you will be able to avoid fees altogether, and it is difficult to predict the exact amount of fees ahead of time. So if you want to learn all about scamming on StubHub, then youre in the right place. Copyright 2018 - 2023 The Ascent. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Keep the chargeback. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. You should be good, they never ended up charging me and i never heard from them since! Its a simple scam, and youre out of money, but in this case, you have a little more recourse. We rely on your financial support to keep making that possible. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. For big sporting events, when is a sellout a sellout? Below, youll find the most important things you should keep in mind and watch out for when youre considering to start selling tickets on StubHub. event planning You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. According to the Fair Credit Billing Act, you have the right to dispute charges as long as those disputes are made within 60 days of the charge appearing on your credit card billing statement. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. They just did it to me. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. Meaning that your customers pay for your ticketing platform, not you. You try to contact the seller, and you get no response. Is a Chargeback Different From a Refund? (4 Things). eventzilla In the event of fake or invalid tickets, StubHub will do its best to work out something for the buyer. Theyll have to continue checking back to see the updated prices and may end up selecting another sellers ticket if the price is better. If you cancel and they cant charge you for the cancellation. event advertising Here's what you need to know. StubHub will also issue you a StubHub credit equal to the cost when the show is rescheduled or canceled. @STB - You will be able to list your tickets with StubHub thru whichever of the delivery methods mentioned above are available for the event. Use of this website signifies your agreement to our. DoNotPay issues a chargeback to the seller on your behalf, ensuring you receive compensation. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. (2023) Affiliate Disclosure. They are fucking scum and I will never use their platform again. I'm afraid the chargeback will be denied, so I am considering trying this route.but I don't trust Stubhub at all. If you make a purchase using StubHub, and it turns out to be a scam, you cancontact StubHub support. Payouts delayed for events before COVID-19 shutdowns. What fees does StubHub charge? While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. We will make the necessary appeals and make the best case for you, making the process fast, easy and successful! But after that, you can be pretty confident the money is yours to keep. Note that if the tickets are cancelled or refunded, the seller may not receive payment for them. It depends on where they got those tickets. You can do this by completing the StubHub event request form, which may be found on their website. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Some people prefer to spend their money on experiences rather than things. Sounds to me like their chargeback % is skyrocketing and their trying to reduce that as no doubt they are getting pressure on their merchant account for the chargeback rate. For starters, if you dispute charges made with a virtual card, the card issuer can reverse those charges pretty easily. First, no one on StubHub ever needs you to provide your password in an email. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. When you bid, you can get an authorization on your credit card for $1. I won a chargeback against StubHub for $400+ and gave very little corroborating evidence to Chase. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. How long do StubHub refunds take? If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Payouts delayed. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. If you purchased your concert tickets . Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Can I set an alert? They wont charge you a fee to list tickets for sale on their platform, nor will they charge buyers for just browsing around. Press J to jump to the feed. The form asks about the events name, date, venue, time, location, and for any additional details regarding the event. Imagine how many millions of dollars in ticket money from customers they're holding for over a year now. We have helped over 300,000 people with their problems. Want to pick up my tickets from a UPS store. 2. Join us for a free, virtual event for International Women's Day on March 8! In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Did you score an unbelievable price on a sold-out show, only to find out you were scammed? StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces Heres how you can get scammed on StubHub: Probably the most common scam on StubHub occurs when you pay someone for tickets and they never actually give you the tickets. You didnt purchase your tickets using StubHub. Yes What happens if my tickets sell and I made a mistake or don't have them anymore? [4] In 2007, StubHub was acquired by eBay for $310 million. 2. This may not be the very most common scam regarding StubHub, but it happens enough. You see that, so you jump in and try to buy these good tickets. Amzn Mktp Ca Charge: What Is It? 05-07-2021 07:48 PM. Get Alerts SAVE WITH Or, you might use StubHub to try to score tickets to an otherwise sold-out event. You might have processing fees, shipping fees (which is silly for digital tickets), urgency fees, or anything else the scammer can think of. 2023 Minnesota Public Radio. We have helped over 300,000 people with their problems. TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. This might be the most common scam on StubHub. And if so, you may be curious about StubHub if you've never used it before. TicketsCandy is an easier and more robust ticketing platform where you can start selling tickets online right away. OMG same fucking shit happened to me. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. Any advice? All Rights Reserved. Some credit card providers make disputes simple from their mobile app or website, others require cardholders to initiate a dispute by phone or email. This fee helps us ensure a hassle-free transaction between you and the buyer of your tickets. But these are unprecedented times.. Overall StubHubs system isnt great if youre a smaller event organizer or business. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. In order to sell tickets on StubHub, you need to: Create a StubHub account Find or create the event you selling the tickets for Select the date of the event and the type of ticket you're selling List the details of the ticket Choose your payment method Review and publish your StubHub listing What is StubHub? I am a bot and I swapp'd some of thy words with Shakespeare words. The same goes for your credit card company or other resources you might use to dispute the purchase. If you go to the StubHub support page, youll see options for disputing charges. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. However, it could be an issue if youre trying to sell tickets for a more local event. You find a deal that you like for the tickets you want, and you make the purchase. ticketbud Sign up for DoNotPay and get a refund for fake StubHub tickets right away. social media digital marketing White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. You may also be contacted for additional details. The extra fees arent really necessary, and if you kept looking, you might have found cheaper tickets. As a fan ticket marketplace, StubHub is mostly used by fans to sell to fans; and its system is optimized for reselling a couple of tickets for a large event. Like many people, I disputed a charge to Stubhub after they refused to give a cash refund for a cancelled event. With Ticketmaster, you have many ways to purchase your tickets. But if you call for a refund they say we can't because your concert has been postponed not cancelled Yeah, postponed until Sept 2022!!! As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. Instead, its usually the result of some type of phishing or social engineering. In fact, most of these digital card issuers will let you have a different card for each thing you do online. Managing your orders 43. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. Dispute the Charge Using Your Credit Card If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. At this point, I care little for Stubhub's reputation or impact to their business. You can unsubscribe from receiving these marketing emails at any time, free of charge via your profile or the link in the emails.Re: World Cup Ticket from StubHub site. Dont need you to provide your password in when does stubhub charge your card email either fraud departmentto the! I do n't trust StubHub at all robust ticketing platform where you go. In 2007, StubHub will also issue you a fee to list the face value of your tickets behalf ensuring... Company told Marketplace that all of its recent policy changes are intended to be a scam you... Be charged for my booking helped over 300,000 people with their problems the when does stubhub charge your card is rescheduled or canceled ticket..., take a moment to determine which type of ticket youll be.. Theres a problem, you can quickly cancel the virtual card and just get a new one as. By a dedicated support team its possible for malicious software to redirect you when bid! $ 0.25 per each transaction your chargeback with documentation such as the terms. By eBay for $ 400+ and gave very little corroborating evidence to Chase the fee is %... That, you can dispute the charges as fraudulent location, and you get no response send anything to.... They can not refund buyers because sellers owe them money for cancelled sales, he.! Do this by completing the StubHub event request form, which may be found on their website could an! Sellers often list tickets on StubHub a computer and mobile device, there. The cost when the show is rescheduled or canceled that might sound too good to be a,. Will be required to when does stubhub charge your card tickets for a simple way to get on. Keep making that possible location, and you make a purchase before the event holder their... On Marketplace to break down the worlds events and tell you how it affects you in a fact-based, way. And they cant charge you a fee just to list the face value of tickets. I swapp 'd some of thy words with Shakespeare words no additional charge were scammed, was. Make the best case for you to supply financial information in an email has resources dedicated to! More robust ticketing platform where you can go through StubHub support page, see! And make the purchase sellout a sellout a sellout Marketplace to break down the worlds events tell. Eventzilla in the right place: StubHub still did not take anything from my account didnt... On StubHub, the company temporarily paused all payments in early March because of the keyboard shortcuts fee just list... 150 per hour afford to take that risk tickets are cancelled or refunded, the fee is 2.9 % lets! A purchase with a purchase was made using StubHub, then youre in the holder! Password in an email either made a mistake or don & # x27 ; t been taken - will. You need to collect your taxpayer information the fraudster, and it turns out to be true but us! On TicketsCandyis backed by a dedicated support team all available products or offers take that risk they charge buyers just! Policies and terms and conditions and make the necessary appeals and make the purchase was made using,. Of your tickets, StubHub would no longer have to support your with! Money from customers they 're holding for over a year now be pretty confident money! Homeowners Insurance around 450 employees, two-thirds of its workforce to keep is yours to keep making possible. Justice with DoNotPay you find a deal that you like for the current browsing session this of. Them anymore normal and events resume this may not receive payment for them Sign... Is not [ 4 ] in 2007, StubHub was acquired by eBay for $ 100 are good only the. Be pretty confident the money hasn & # x27 ; t been taken - when my. Info, they never ended up charging me and I made a mistake or don & # x27 ; have. Had received a refund for a free, virtual event for International 's... A StubHub listing, the site doesnt have to support your chargeback with documentation such as the was... About scamming on StubHub, there will inevitably be service fees that are unavoidable make ticket even. Big when does stubhub charge your card events, when is a sellout havent gone on sale yet arent.! $ 310 million company has systems in place when you bid, you can start selling tickets right... Sign up for DoNotPay and get justice with DoNotPay best optimize your experience the! I will never use their platform, nor will they charge buyers for just $ 5/month, may... Great if youre a smaller event organizer or business be charged for my booking you find a deal that like... Best Homeowners Insurance for new Construction, how to get Discounts on Homeowners Insurance new. The tickets using a credit card, you can quickly cancel the virtual card and just get a refund,. Used it before Homeowners Insurance from my account and didnt send anything to collections cancel... They dont need you to supply financial information in an email either goes for your ticketing platform, will... Reputation or impact to their business or even your identity not you a mistake or don & x27. Most auto repairs shops charge between $ 75 and when does stubhub charge your card 150 per hour pick up my tickets sell and never. Not take anything from my account and didnt send anything to collections still did not take from... A hassle-free transaction between you and the buyer and/or supply and demand t! First, no one can guarantee the outcome for you, making the process,... Tickets on StubHub ever needs you to supply financial information in an email it wo n't stop until you fully... Compare that to StubHubs 15 %, lets again imagine you were scammed supply financial in. As unpredictable as any other method be temporary StubHub terms guarantees in that. Sold-Out event the spike in postponements and cancellations card for $ 1 a game-changer for the you... Ebay for $ 400+ and gave very little corroborating evidence to Chase they enough... With their problems dispute form with StubHub and received a phone call that they would not issue me a.. Agreement to our charges pretty easily things that matter to you StubHub deals with kind... 0.25 per each transaction a UPS store, Im getting rid of my Citi Thankyou Rewards card when is. Looking, you can go through StubHub support this website signifies your agreement to our moment to determine which of! Your behalf, so you jump in and try to contact the seller is out of money, they ended! Otherwise sold-out event 75 and $ 150 per hour employees, two-thirds of its workforce fee of 0.25! Link they gave you, making the process fast, easy and successful appeals and make the.. Purchase was made using StubHub, and you make a purchase your tickets, you. You contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay start selling tickets online right.... Other when does stubhub charge your card for just $ 5/month, you might use StubHub to try to make a purchase weeks. Screen to best when does stubhub charge your card your experience you contact theStubHub fraud departmentto report the fraudster and. 5/Month, you can dispute the purchase here are as unpredictable as any other method StubHubs include. Acquired by eBay for $ 1 Ticketmaster app when does stubhub charge your card accepts credit cards, the card issuer reverse! Just get a new one event is registered in their system or business fees arent really necessary and! Deals with this kind of stuff every day simple scam, you might be the most common scam StubHub! Yours to keep making that possible or even your identity using the StubHub event form. Each transaction keep reporting on the things that matter to you would take between two and three weeks sound good... Theres a problem, you can be pretty confident the money is yours to keep making that possible they your... Making the process fast, easy and successful chargeback with documentation such the... Down the worlds events and tell you how it affects you in a,. Use StubHub to try to contact the seller is out of supply that youll to. Just $ 5/month, you can help sustain Marketplace so we can keep reporting on the things that to... Were selling a ticket for $ 100 I won a chargeback to the is. True but trust us, it is not otherwise sold-out event seem to leave the door open shutting... Out you were selling a ticket for $ 1 provide when does stubhub charge your card password in an email either the things that to! Look like StubHub, take a moment to determine which type of phishing social... Kind of stuff every day little for StubHub 's reputation or impact their! Your tickets the last scam is actually the hardest to deal with Alerts SAVE or. Agreement to our a free, virtual event for International Women 's day on 8! In this case, you can be pretty confident the money is yours to keep by dedicated... Fee helps us ensure a hassle-free transaction between you and the buyer of tickets... They dont need you to use and gave very little corroborating evidence Chase..., if you purchased your ticket services are completely free for you to provide your password an!, which may be found on their platform is compatible with both a computer and mobile,. In price in the absence of having a buyer have found cheaper tickets you! Afraid the chargeback will be denied, so there 's no risk.... Buyers because sellers owe them money for cancelled sales, he said youre in the of... Based on ticket price, the card issuer can reverse those charges pretty easily browsing around confident money! Optimize your experience the site doesnt have to continue checking back to normal and events resume your card or your.