In addition, no store has ever decided to charge me a rental fee for walking into their business because the last time I shopped there, I had not spent enough money, in their opinion! The Safety Practices & Training Fee does not vary with the volume delivered. Well, they came again a week ago, and again I said to not add any propane to the tank. They have no contract with me, originally they told us when we moved in that we only had to use them for five years and than we can own the tank. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. All Rights Reserved. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Now my issue is that is has been a month and half and I have been told twice that there is no time to pick up the (4) 100lb tanks that are still on my property along with two other 100lb tanks from the other company. Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). Privacy Policy. A special thank you to Marianne who was very supportive and friendly. I thought, how could I owe them another $2000 or more? What gives this company the right or authority to Trespass and destruct someones property?? I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. Suburban rv furnace reset button cpi participant workbook pdf 2022 morenos bakery. We maintain ownership and responsibility for the tank(s) at our customers property. Winter is [], Heating an off-grid home can be a challenge, but a popular, safe, convenient, and green solution for heating is propane. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! Samsung Class Action Settlement of Samsung Plasma TV Line Issue Plasma Display Panel PDP Class Action Lawsuit. Godiva Chocolate Class Action Settlement of Godiva Chocolate Class Action Lawsuit Over Belgium 1926 Representations/Labeling. I paid them over $1 million in commerical account over 19 yrs ago. I want my account cleared since the bill has been paid. 113.2 gallons of propane (fill up on a 350 gallon tank) My tank was at 50% when filled up. I called the next day and was told that this was the correct amount. According to the case, after Suburban Propane billed the plaintiff in the amount of $4,443.25 in June 2020, the womans husband engaged in a series of phone calls with the company in order to resolve what the couple reasonably believed was a billing error. I would like to have the name and number of the supervisor for the refund department. I talked with the driver he couldnt get to me that day but said he would come the next day. I had a house built in 2004 and had an inground tank installed. That was considered accurate by them. I signed up one year ago and its been nothing but lies, and excuses .Suburban propane has missed deliverys, canceled number of service appointments, and frankly every time you call it take days for a return call. He did this for everyhome he built in subdivision. Net loss for the third quarter of fiscal . Dennis H. Share your photos and videos with others to prove the truth of your words. At the time the Suburban rep. stated I could purchase the tank at a later date. Then something happened. var product = ''; That I was erroneously charged. It provides propane to over 750,000 customers in over 30 states and 300 locations. Plaintiffs alleged that the defendants failed to provide a proper warning about the dangers of using the propane gas cylinders. I continue to argue with them over this amount. I got propane from this company for many years. Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . Their answer was we don't know and get another company if you want. If you, another person or even another fuel company installed the tank - then they don't have the right to charge you rent. Thank you, Desired outcome: I finally feel we are in the right track, wrong! Three weeks have come and gone and no show and its cold. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. I was told theres only three years left on the lease, assuming I would pay lease for three years and then own it (never having used propane before). Copyright 2023 Suburban Propane | All Rights Reserved. Some kind of reduction in yearly charges. Please complete this form to request a review of your complaint by an attorney. For the first fill, I was changed @1.57/gallon. Because this doesnt meet their minimums, they tack on a $50 service fee fot not meeting the requirements. McCormick Class Action Settlement of McCormick Natural or All Natural Class Action Lawsuit. I wasnt asking for discounts or anything unreasonable. Newark, NJ: A nationwide consumer class action has been filed against Suburban Propane Partners, L.P. and its operating subsidiary, Suburban Propane, L.P. We had an outstanding balance from Feb that was brought to our attention and paid in June 2022, but since it was overdue, SP decided to add an additional $475 on to our acct for the tank that we have had for 21 years. Doubt that will happen. It had been over 6 months since it was filled. Notify me of follow-up comments by email. Not power. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. Doing so places you under no obligations and does not establish an attorney-client relationship. I do not like paying when I was given no choice. Tank rental fee increase 600%, from $10 to $60 per year, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. if (localProductDropdown != '') { The rental fee helps defray our costs associated with tank acquisition, maintenance and insurance including a testing process that must be performed periodically to ensure that the tank is within original manufacturers specifications. If they do, the liability should be theirs not mine. Suburban Propane is charging me $5.08. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. Will I be able to do that and who provides this service in Saratoga county NY? At this point, I never want to deal with this disreputable company again. I call the Lancaster ca. I paid the bill under protest because I did not want it to hurt my credit. Plaid Class Action Settlement Of Plaid Data Privacy Class Action Lawsuit. I have so many complaints about this company i really do not know where to start . This browser does not support PDFs. Grown to hate them after reading I am not the only one. Scheduled a site visit. For changing to the local guy my intro price for 500 gallon will be 1.95 a gallon. Seriously if I could give them zero stars I would. When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. I own my tank. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. Suburban Propane, L.P., Suburban Sales & Services, Inc. More Resources. Now, I want to open up this case and see what I can do\, I use propane for cooking only and they charge me outrageous prices. I have been using Suburban Propane for about five years. Lies. Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. Havent pursued legal action again Suburban yet. I was advised this year when I received my delivery of 9 gallons (Apparently that was all they could squeeze in after 18 months) that there has to be an inspection every year. estLng = parseFloat(getCookie("estLng")); Must be a clerical error. estLat : estLat, New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. Snapchat Class Action Settlement Of Snapchat Data Privacy Class Action Lawsuit. finally received contract still with wrong spelling and sent back within 15 minutes and confirmed all was good to stay on original site visit date. Any suggestions would be appreciated. } It would seem to me that if you had a problem with Suburban Propane Left 3 year old without heat in the winter. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. He is very dedicated, hard-working and has the customer always in mind. A note of thanks. jQuery('.description-form p.form-list select#product').focus(function(){ Email and name was spelled wrong. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. type : 'post', Alleged Excessive and Undisclosed Propane Gas Prices. 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