You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de The Technical Support Team is responsible for resolving technical issues for facility customers. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. Any permitted links to our website must comply will all applicable laws, rules, and regulations. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Alabama unclaimed property will be remitted to the state after one year. What do I need to do to link my JPay account to a Securus account? You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. Al almacenar su informacin de pago, usted puede You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Are you sure you want to end this chat with the Online Assistant? Dallas, Texas 75001, Securus Correctional Billing Services How do I add another inmate to my account? Please read this Limited Warranty carefully. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to Any third-party product and service marks contained on our website are the trademarks of their respective owners. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Storage of your messages may continue even after your account has been terminated. How do I block a text message from an inmate? Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. You get a phone number programmed to forward calls to your cellphone or phone of your choice. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. In no instance will the fee be higher than $0.40. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Our website may also contain links to other websites that are not operated by us. Fixing and Improving Our Websites and Products. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Can I get a refund if I make a deposit to a Securus Debit account? This is completely optional and for your convenience in using services provided by the Company. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. We refer to these products and services as our Products. How do I cancel or end a subscription for a Secureview Tablet? We take safeguarding your personal information seriously. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. actualizados a la direccin de correo electrnico que usted le you may call the Securus Technologies, Inc. How do I get setup for eMessaging using the Securus Android app? For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). las Transacciones Recurrentes. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. What if I move and /or my address changes? AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. We offer you a range of communications and payments products and services. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. What can I do? All Messaging Solutions purchases are non-refundable. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals Who can an inmate call using their Securus Debit account? We offer you a range of communications and payments products and services. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 IVR / TELEPHONE CARD INFORMATION AGREEMENT. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. Do I, or my friend and family user, get to keep the tablet upon release? Definition of Dispute. AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. How do I know if someone received the money I sent? Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? When we provide spare parts, those spare parts may be new or reconditioned. Name of the facility from which the account holder is receiving calls. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. The inmate phone services vendor has changed from GTL to Securus. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site Up to $3.00 cash; Up to The credit check requirement does not apply in Alaska. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Attorneys. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. *Fee amounts that are shown above are standard pricing. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Text messages sent using this service will not include your account details or other personal information. Pricing, California SIGN UP NOW WITH SECURTEL AND START SAVING Contact Us - Securus Technologies Contact Us By Phone MAIN SUPPORT LINE 247 365 days a year Calling from mobile device 972-734-1111 Calling using landline phone/international 1-800-844-6591 Securus Video Connect Information 1-877-578-3658 Online Assistance NEW! We provide these links only for your convenience. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Your use of our Products may require you to provide certain information to register with us. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. We will, however, always post the changed terms on our website. Please read them carefully. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. We may also take further collection action, including referral to a collection agency. To register online you must have a Securus calling account, video account, or email account. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Review of Suspicious Securus Debit Transactions. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Este Acuerdo est Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? Resolute may be reached telephonically at (800) 776-6060. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. The Privacy Policy is incorporated herein by reference. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration 2. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. usted autoriza a la Empresa a almacenar su Informacin de Tarjeta