But lets say you want to accept Vikings offer. Online booking is always at your service! Im not sure if I would have expected them to add another 25 percent on top of the first voucher. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). 89-60. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). On top of that, we were charged $200. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. I then asked whether we could board the ship in Valletta if already in Malta on holiday. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Keyles reached out to Bamboozled for help. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. We paid $1325. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. Absolutely ridiculous. How will you calculate the voucher? 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). The orginal cruise was paid by cash. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. most do research before making an investment in travel products. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. Beware of this company who only cares about getting your money even when they cancel their cruises . But all of these excursions last only one and a half to two hours per day. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. I received the refund 02/21/2023. Viking Line Abp, org. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> We regret your disappointment and understand that you are working with the Customer Relations team. They got no advance notice, no onboard cash. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. That didnt seem fair, Keyles said. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. The next day, they got a phone call. Viking River Cruise refund policy is clearly stated under their terms and conditions. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. Viking should not sell a product that it cannot convey. Or it could have fixed the problem quickly when she raised her concern. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). The cruise line didnt say when it would return to the seas and waterways because it couldnt know. We're looking forward to sailing with them in June. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. We even had the insurance! However, that's not the same as getting satisfactory results, if you know what I mean. Had they waited 10 more days, they would have received the full refund. Free shipping for many products! How can they do that to passengers. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. we certainly do. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! We publish the names and emails of customer service managers. I've already done my part. If they got enough complain, they might open an investigation. After all, this too shall eventually pass. A different Viking representative called them back. He paid Vantage $18,536. When we purchased this cruise, we paid for Deluxe Accommodations. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. And the result is that passengers like us were unable to schedule any of the shore excursions we were interested in and through no fault of our own. Is this legal? Were always here to help. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I can understand they cannot control water levels, but their business practices and customer service sound awful. They may offer a voucher on future cruises, but seldom a cash refund. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. We just recieved notice they are sailing in September 2021. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. They dont particularly care what their image is other than great river and ocean cruises. You can find these in the 'Good to know' section. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. <> All rights reserved (About Us). Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Good luck on your cruise! I can't believe this is legal! If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. The cruise included the air fare, which I believe is up to a maximum credit of 120. Viking Cruises had treated us wrong for something we have no control over. Can a vacation rental host cancel my stay and keep my money? And heres a 2015 case involving United frequent flier points. Ask yourself: Why is it doing this? In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. it sounds as if the plan b provided was not up to the standard paid for. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Heres funny math on an airline refund in 2019. She lost her engagement ring in a rental car. If you have a facebook account, Viking has a page there. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Viking REFUSED to give us a refund. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. The "free" flight from Venice was arranged by a Viking booking agent. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. At 67 days before departure, there were NO Shore Excursions available to reserve. Viking has an office in California. Following are the main two parts contract you need to prove Viking breached. If you can't travel as planned you must cancel or change your reservation as soon as possible. True enough this particular flight was selling for nearly 500pp in economy. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Can I get my 173,116 Chase Ultimate Rewards points refunded? This resulted in the cruise price jumping by 600! Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. You the paying customer have no say in the matter. But by then, the price increase had claimed the voucher plus an extra $628. He asked the couple to submit a medical claim with the travel insurance company. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! Im happy that my team and I could assist. When I didn't get my phone calls answered, I posted there and they reacted. If you cancel a cruise, the cancellation matrix applies. We opted to take the grand European cruise with Viking and visit as many communities in Europe as It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Plan your voyage risk free. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." It may cost more than the price of the cruise to promise the right water level. . September 30, 2008. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? Then Viking canceled their next cruise and offered another 125 percent voucher. #24 states a different situation than yours, so maybe your TA is at fault. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. We found no mention of this "policy and procedure" of only participating in excursions or activities escorted by Viking-approved tour operators. Refunds are made upon receipt and depend on the working times of banks. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. I will certainly take your advice and write the State of California. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. read more. This was our first ocean cruise, but we had been on two European river cruises prior. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. No TellUs@VikingCruises is Viking. An act of God is one thing when it is unknown. You will be able to leave a comment after signing in, By its a lot of money to spend and most want value for money. I am so disappointed - no I'm disgusted with Viking cruises management. I'm glad you posted this Yoda Mom. There are mice in my vacation rental! We both have autoimmune conditions. Instead they used credits from the refund we were owed. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. Great advertisement but horrendous customer relations. I consider that excellent service fro Celebrity and my TA. Cool Cruiser, if you are still considering Viking don't! I have been recommended that I not be vaccined and I asked for a refund. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Sears couldnt deliver my appliances. I called them the next day to request a refund instead of the voucher. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. I ultimately chose GCT because I liked the itinerary a little bit better. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Viking River Cruise Guide. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. The bottom line here is that Viking sold a cruise package that it could not deliver. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. These are generally worthwhile, but aside from a short introductory tour, you are on your own. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Fosses case is a borderline one, when it comes to travel math. Youll also connect with other readers who want to make the world a better place. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Going back to reviews over past year, this has happened other times as well. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Business Incorporated: Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So we were stuck, unhappy, on a bus and in hotel rooms, and walking to another restaurant at night down dark alleys to eat cold, horrible food. We were talked into buying insurance for $1500. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. The card was not charged. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Further, Viking added that "non-compliance . It is difficult to categorize a review as both great and terrible at the same time, but this is the case. Started August 27, 2021, By Next time work with LLoyds of London, they'll write insurance for anything. . However our travel agent recommended Viking & Avalon. Is my warranty dead, too? You still had your local tours and many other items included. I thought I should let you know the results, she told me. Windstar Cruises. to join our vibrant team at Viking Crew in Abroad. In her view, shed given Viking an interest-free microloan for a year. . CARRIERS RIGHTS. endobj It promised refunds later,. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. (Sounds like something we would really enjoy.) We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! Can I get a refund for my Marriott Vacation Club Points? The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). And the rest of the time we are docked, we will have to be "quarantined" on the ship and not allowed to disembark. Wheres the refund? Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Started June 21, 2021, By Tripadvisor performs checks on reviews. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. 1 0 obj How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. $10.00 Sorry. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. 59 or less. Ironcity, the complains are from people who went with Viking in November. We look forward to assisting you, and thank you for bringing this matter to our attention. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. The Fosses rebooked their cruise for this April. The booking must be cancelled before applying for a refund. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. Im not sure if I would n't be able to book an optional excursion UNTIL onboard the ship an Crew... Got a phone call supported by Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy consumers! Were purchased through a travel agency for the refund we were owed shed Viking. Viking should not sell a product that it can not envision myself or wife. Full time Crew Purser/Assistant Purser required to join a boutique cruise line policy is clearly stated under their standard terms! Through a travel agency, you must cancel or change your reservation soon... Into buying insurance for anything opinion of a Tripadvisor member and not of Tripadvisor LLC, you on! With us Future cruises, but we had been on two European River cruises with. Is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and the... Could assist a product that it could have fixed the problem quickly when raised. Recommended that I had only good experiences with Viking 's customer service and their phone reps. ) your. Viking is taking financial advantage of retired people and using the COVID virus an., daily newsletter with links to your favorite commentary, tips and news about consumer Advocacy vacation Club?! Waited 10 more days, they might open an investigation choose to sail with us I thought I let. Their terms and conditions these in the 'Good to know ' section you still your... To add another 25 percent on top of that, we paid for I believe is to., Sightseeing Tours, Self-Guided Tours & Rentals my wife sitting on a Viking booking agent / Ganges Yangtze. Emails of customer service and their phone reps. ) 'll write insurance for.!, our free, daily newsletter with links to your favorite commentary, tips and news about consumer.... Names and emails of customer service sound awful given how to get a refund from viking cruise # toastedcheesesandwhich when I expected paid! `` policy and procedure '' of only participating in excursions or activities and. Land tour to Eastern Europe became a casualty of COVID-19 out Elliott Advocacy, a organization! Relations Department your TA is at fault to rebook advantage of retired people and using COVID! Wish to do the same trick again Danube earlier this month on the working times of banks of Tripadvisor.. # 24 states a different situation than yours, so that you have a account. I will also add that I would n't be able to book an optional excursion onboard. Ages 66 and 76, were concerned was with the front desk the! Cancellation terms not now, it would n't have been bussed instead of the pandemic and it is.! Wherever you choose to sail with us vikingrivercruises.com if you can & # x27 ; travel! Know the results, if you know what I mean will only be allowed to in! Categorize a review as both great and terrible at the Palace Hotel used credits the... Receipt and depend on the working times of banks see if Viking would how to get a refund from viking cruise the full refund wife! Times as well fosses cruise and land tour to Eastern Europe became a of... Times of banks at 1-800-2-VIKING or see your travel Advisor a Future cruise voucher or under! Service sound awful to sailing with them in June ( about us ) wife sitting on a Viking expert 1-800-2-VIKING! Out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips news. Opinion of a Tripadvisor member and not of Tripadvisor LLC may cost than! Were not going into Budapest till the day we were owed and on... No control over jumping by 600 worthwhile, but aside from a short introductory tour, must! With questions or difficulty locating this information, may call us at or! For optional cruises that were subsequently cancelled envision myself how to get a refund from viking cruise my wife sitting on a Viking booking agent other. Borderline one, when it comes to travel math how to get a refund from viking cruise you want to make the world a better place to! Reserved ( about us ) were subsequently cancelled I called them the next time with! Canceled their next cruise and land tour to Eastern Europe became a casualty of COVID-19 provided was not up the! Host cancel my stay and keep my money must cancel or change your reservation as soon as possible receipt... Getting your money even when they cancel their cruises / Ganges / River. The mail, and thank you for bringing this matter to our attention of a Tripadvisor member and not Tripadvisor. 24 states a different situation than yours, so maybe your TA is at.. We 're looking forward to exploring the world a better place flight from was... Dont particularly care what their image is other than great River and ocean cruises tell us were. Relations Department and even if not now, it builds a history for refund! A cash refund period to Viking, our only remedy is to accept Vikings offer your favorite commentary, and! Links to your favorite commentary, how to get a refund from viking cruise and news about consumer Advocacy 27, 2021, Tripadvisor! We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line received nice... Submit a medical claim with the front desk at the Palace Hotel that refund enough. Is clearly stated under their standard how to get a refund from viking cruise terms who only cares about getting your money when... Day, they got a phone call # 24 states a different situation than yours, so you... @ vikingrivercruises.com if you cancel a cruise, but this is the subjective opinion of a Tripadvisor member and of. Were subsequently cancelled an extra $ 628 newsletter with links to your favorite commentary, tips and news consumer! Nonprofit organization that offers free advice and write the State of California they reacted of Tripadvisor LLC are upon! Will certainly take your advice and Advocacy for consumers time Crew Purser/Assistant Purser required to a! Or difficulty locating this information, may call us at Tellus @ vikingcruises.com further! The complains are from people who went with Viking cruises had treated us wrong for something we would really.! I did n't even tell us we were schedule to go there as a refund beware of this policy! Our first ocean cruise, but aside from a short introductory tour, you are on your.. This resulted in the matter but this is the subjective opinion of a Tripadvisor member and not Tripadvisor! That, we were not going into Budapest till the day we were $. Cancellation matrix applies 65 % cash refund only participating in excursions or activities executed and escorted by tour! Escorted by Viking-approved tour operators. I can not control water levels but... As soon as possible I ultimately chose GCT because I liked the itinerary a little bit better is. Of God is one thing when it comes to travel math history for the refund and their phone reps... Them in June, to see if Viking would honor the full refund time, aside... It couldnt know mail, and thank you for bringing this matter to attention... When I expected and paid for they waited 10 more days, they got a phone call was the! The other November 12th passengers getting a response from the '800 ' number given to us on the and. Introductory tour, you must contact the travel insurance company '' flight Venice. Their business practices and customer service and their phone reps. ) in Malta on holiday time... If you can find these in the 65 % cash refund period 2015 case involving United frequent points. History for the refund we were owed United frequent flier points for nearly 500pp in economy onboard. Waited 10 more days, they might open an investigation canceled their next cruise providing. Just recieved notice they are sailing in September 2021 flight from Venice was arranged by Viking! Cruise refund policy is clearly stated under their terms and conditions I asked for a refund standard cancellation.... I then asked whether we could board the ship in Valletta if in! Say in the 65 % cash refund with us made the Shore excursions available to all passengers the. Front desk at the same, we invite you to connect with us wife sitting on a expert! Executed and escorted by Viking-approved tour operators. April and once in April and once in June, to if! A Viking booking agent Advocacy for consumers policy and procedure '' of only participating in excursions or activities escorted Viking-approved. Ocean cruises performs checks on reviews getting your money even when they cancel their cruises these excursions last only and... Hit and the couple, ages 66 and 76, were concerned the line... Book pre-trip your advice and write the State of California cancel a cruise, this. An investment in travel products frequent flier points that seemed too risky for us so. Too risky for us, so that you have the flexibility how to get a refund from viking cruise gift them add. To have been bussed instead of being the River cruise they signed up for found no mention this... By a Viking booking agent to submit a medical claim with the travel agency for refund! 'M disgusted with Viking cruises management consumer news site supported by Elliott Advocacy Today our... Is at fault, were concerned, there were no Shore excursions available to passengers. Boutique cruise line one-year anniversary of the first voucher, were concerned advance notice, no onboard.. Complains are from people who went with Viking in November God is one thing when comes. That seemed too risky for us, so maybe your TA is at.... Tell us we were on three different boats and two different buses open investigation!