You can access your messages both on Chrono24's website, as well as in the Chrono24 app. Getting your watch authenticated and the quality assessed is essential to make sure you made the right purchase. Up to what value is the shipment insured? How can I change it? Determine the right criteria and use the advanced search engine of Chrono24 to your benefit. It is in your best interest to fully insure the return shipment and to comply with the return deadline. Dealers are strongly encouraged to respond to customer emails within 5 business days. If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number. Selling accessories and parts is free for private sellers on Chrono24. Reliable, trustworthy, no BS. You have the following options. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Customer focused process and facilitating customs import duty policies and risks, Authentication by hand by an experienced watchmaker, Quality certainty over movement, timekeeping and condition, Authentication report and photos/videos documenting the authentication of the watch, Insured shipment with a priority carrier to your doorstep, Free returns and refund if a watch is fake or incorrect. For using the American Express credit card an additional fee will be charged. The file size may not exceed 60MB. Be kind to the seller and have patience. I entered the wrong taxpayer ID number. Descubr lo que tu empresa podra llegar a alcanzar. To what extent does Chrono24 check their dealers? Excellent experience. Hong Kong is set to become the Chrono24 hub for Asia-Pacific. If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. So go for it. How can I pay for an order using an escrow service. Click on. Once you've sold your watch, we charge a commission fee of 6.5%. Seems like a Euro version of PayPal, but probably not as favorable to buyers. As part of the inspection, the seller must provide proof of ownership in the form of two pictures of the watch set to specific times. Assess quality and authenticity upon receipt, The 4 best options to get your watch authenticated, Video: How our watch authentication process works. How long is Chrono24 Buyer Protection valid? Am I insured against shipping damage or theft? We will document and confirm your wish to return your order and guide you through the next steps. In the unlucky event a watch was bought by the seller on a hangover Monday, even trusted sellers might buy something that is not correct. Our long-term goal for Chrono24. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Dealers ship every order with full insurance coverage. If it's Chrono24, you should ask them. During this period, we have had fakes in our hands (and luckily avoided some more obvious incorrect watches by thorough inspections of the pictures on the listing) and have facilitated in many very nice deals resulting in happy customers. The Watch Collection lets you manage and track all of your watches online. I have been charged a penalty fee and have questions. In the interest of security, dealers on our marketplace must follow a strict set of rules. Increased demand can also result in a backlog of inquiries, leading to delayed responses. 23. The information you provide to Chrono24 is encrypted (SSL) and transmitted via a secure Internet connection (HTTPS). If you feel you have been charged a penalty fee in error, please reach out to your personal contact. Press question mark to learn the rest of the keyboard shortcuts. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Will never use this site again. Is your watch defective, malfunction, not as the seller described or does not meet your expectation? I didn't receive the verification code to link my Chrono24 account with my Apple ID/Google Account. Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? Do I have to own a watch to add it to my Watch Collection? Send the buyer the shipments tracking number so they can track their package. Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. Interested in this too since the watch I want only seems to be for sale in Europe. Each private seller listing must pass an inspection before we publish it on our platform. Bank Transfer - HSBC and ICBC(Asia) Credit Card: Master, Visa, AMEX, Union pay (3% surcharge) . Looking to buy a watch on Chrono24. Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. However, only Trusted Sellers can recommend other dealers or be recommended themselves. We will store this information for as long as it is legally required. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. The more detailed the description, the easier it is for potential buyers to find your listing. August 3, 2020. Simple. Customer feedback also plays a role in the process. Your identity may not have been confirmed yet. We reserve the right to withhold certain listings if they appear to be of a commercial nature. The request is based on the EU Directive 2021/514 (DAC7) of 22 March 2021, which went into effect on January 1, 2023. We are growing. Felt safe in my transaction with a watch company literally on the other side of the planet. Who is required to provide this information? You can pay via credit card (Visa or MasterCard), bank transfer, or Affirm (currently only available in the USA). Simple. Be one of 4,000 successful private sellers each month. Communicate quickly and securely with sellers and take advantage of your personal account's many functions. Can I link my Chrono24 account with several Apple IDs/Google Accounts? It says they are a Rolex AD? Knowing how to buy a watch on Chrono24 will therefore bring a multitude of options. However, generally speaking any wire transfer made using the SWIFT network (used in countries like the US) requires two addresses: 1. address of the sender and his/her. However, before they can be published, Chrono24 has to activate your dealer account. Excellent experience. Some companies (e.g., Breitling) have particularly detailed reference numbers that indicate a timepiece's strap or bracelet, clasp type, and other details. Put my CC information in and got the message for "Payment being verified". Chrono24 has the highest fees. Yes, the information you provide in listings is binding. After that, you send the watch to the buyer. Why am I not shown the prospective buyer's email address? Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status. Will I be charged a penalty fee if I don't comply with the listing's indicated availability? 14-day . Never take unnecessary risks. Great product as described, plus very prompt and secure shipment. What determines the total price of a watch? Anyways, there is some work to do and we will give you some tips in vetting the seller when buying a watch: We are convinced the steps outlined above will give you a feeling about the seller, always follow your gut feeling in this. Now youre all set on what to look for, but then how are we going to find the right watch to buy on Chrono24 for you? It's worse than that, actually. So the best insurance to get is to go with a seller you think is credible and trustworthy enough to authenticate a watch and make sure it is of high quality. 2. Will I receive a refund if I return a purchase? You should always be able to find the reference number in your watch's documents and on the invoice. Trusted Checkout is the former name of Chrono24 Buyer Protection. Thanks in advance. What can I do? The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage. This is the case if you have been issued a taxpayer ID number from any EU member state. No matter what happens, you can count on us! 3. The price displayed is the price set by the seller. years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. No, messages cannot be recalled once they've been sent. Credit card? *For details, please inquire via phone or email. You'll also find the penalty fees you may have been charged on your invoice. No. It is quite annoying if buyers offer a price that is too low. MAXIMUM BUYER PROTECTION. 4. Can I recall a message I've already sent? Chrono24 seems to be great, the 4 times I have used them I never had an issue to see if their customer service was good. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. https://www.chrono24.com/info/mychrono24.htm. Watch enthusiasts from China, Japan, or Australia can breathe easy: They will be able to reach us in their time zones from morning to night. Insurance: Thoroughly research insurance options before shipping. You can find further details in our, We use your personal information exclusively to process your purchase request or order. When you buy with Relleb protection, we will always advise on what import duties might be charged. Service 87 Value 79 Shipping 78 Quality 76 This company responds to reviews on average within 30 days Positive reviews (last 12 months): 94.4% View ratings trends In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. How do I register as a commercial dealer? The shipment is insured for its full value. The Trusted Seller seal is further evidence of a dealer's trustworthiness. Private sellers will send you a custom offer that includes this information. Had to file a dispute with my credit card company. Most warranties expire after a pre-determined period of time. Did you create your Chrono24 account with a different email address than the one associated with your Apple ID/Google Account? You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee. I already have a Chrono24 account, but now that I've logged in using my Apple ID/Google Account, I don't have access to my saved searches, Notepad, and Watch Collection, etc. There are two ways to buy a watch on Chrono24: Many factors contribute to a watch's total price. Please check your inbox again. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back. It sounds easy and it is definitely something you must do, but the practise will show you it is more difficult than you think. The bank had to temporarily allow a funds transfer. Describe your watch in detail. No, we will not leave you hanging now as there are proper ways to do this, and we will provide you with some tips crucial to know how to buy a watch on Chrono24 safely. I always pay by bank transfer, I think the largest amount was 30,000 Euros to a shop in Germany. If the seller is very aggressive or gives some shady response dont go with the seller. We immediately suspend any dealer proven to be offering fakes or replicas. Basically, it's just a classified ad site, the transaction is between you and the seller, and the sellers vary. Instead, offer the buyer a payment method like PayPal. The dealer usually chooses the delivery service. Contact our support team. Yes you make a request to purchase to see if the watch is still available. Here below we provide you with our top things to do when reviewing or vetting the watch based on photos: How to buy a watch on Chrono24 cannot go without tackling negotation. ) or email our support team within 14 days of receiving the watch. Chrono24 provides Escrow Service for free. Create an account to follow your favorite communities and start taking part in conversations. What should I know about purchasing from private sellers? To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. Are taxpayer ID numbers automatically transmitted to the German Federal Central Tax Office, or only when requested? Ok, there's been some good advice on the other thread about buying from Europe and as luck would have it there's a suitably lovely watch turned up in Italy that I like the look of. - Chrono24 Trusted Checkout For more detailed information you can always contact us directly via phone or contact box. For these commissions, Chrono24 offers all of the services, guarantees, and insurances that make these purchases so attractive. How do I filter search results for specific listings? Are credit card and PayPal secure payment methods? The available payment methods are shown on the listing page. The DAC7 is the new EU Directive 2021/514. How can I change the email address for my Chrono24 account? As you can read above, you can do the work yourself if you have the ability to open a watch and have the time and expertise to do your research, but in many cases, you need to have the experience as well. Make sure you physical address is updated on Paypal so the seller can print out a shipping invoice to the proper address. Does Buyer Protection come with any special warranty? Many dealers take national holidays off in addition to other vacation days. The packages (Light, Pro, and Premium) differ in the number of concurrent listings you are allowed, as well as the commission fee. How does Chrono24 process confidential information? Edited by LaurasOtherHalf on Sunday 1st March 17:04. What should I enter as the watch's condition? I believe most people could find the timepieces they want here. How can I pay for an order using an escrow service? Price was competative and delivery was quick. With our experience on how to buy a watch on Chrono24 we are here to help watch enthusiast safely buy a watch online. 1. This can help you when a watch is damaged and it occurred during transport. Do not rely on email payment confirmations. We will document and confirm your wish to return your order and guide you through the next steps. What should I do if I want to return an item? This law requires us as a market portal to provide the German Federal Central Tax Office (BZSt) with information about all income earned by sellers using our platform. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. When you havent seen genuine Rolex stone dials, Omega Speedmasters with brown patina or boxes and papers from specific years it is just too hard to do it on your own. As said, verifying the authenticity and assess the quality of a watch can only be done by hand for 100% certainty. It was my first time ordering a luxury watch pre-owned online. 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